Ecrã brilhante e cores vívidas
O ecrã Super AMOLED de 6,5 polegadas do Galaxy A15 destaca-se pela sua clareza vibrante, mesmo sob luz solar direta, graças ao Vision Booster, oferecendo assim uma experiência de scrolling com uma taxa de atualização melhorada de 90Hz. Com um brilho máximo até 800 nits, oferece uma visualização nítida em todas as condições de iluminação. Além disso, o Eye Comfort Shield reduz a luz azul, proporcionando conforto visual ao longo de todo o dia.
*Imagem simulada para fins ilustrativos.**Medido diagonalmente, o tamanho do ecrã é de 6,5" no retângulo completo e 6,3" contando com os cantos arredondados. A área visível real é menor devido aos cantos arredondados e ao recorte da câmara.***800 nits no Modo de Brilho Elevado (HBM).****O ecrã do Galaxy A15 (SM-A155) recebeu a Certificação de Proteção Ocular pela SGS com base na sua capacidade de reduzir os efeitos nocivos da luz azul.
Destaques
6.5" FHD+ Super AMOLED
Câmara 50MP
Processador Octa-core
Super Fast Charging
Simplicidade equilibrada
Concebido para agradar. O Galaxy A15 destaca-se pela sua estética refinada através de uma moldura intuitiva, uma parte posterior brilhante e um layout de câmara organizado. Disponível em preto, azul e verde-lima.
*A disponibilidade de cores pode variar dependendo do país, da região ou do fornecedor.
Faça uma sessão de fotos graças ao Sistema Multi-câmaras
Escolha a melhor lente, encontre o seu ângulo
Vá em frente e expresse o seu mundo. O Galaxy A15 oferece uma câmara principal de 50MP para capturar obras-primas, câmaras Ultra Wide de 5MP e uma câmara Macro de 2MP para paisagens e close-ups, bem como uma câmara frontal de 13MP para selfies impressionantes.
*Imagem simulada para fins ilustrativos.
Um desempenho melhorado para fazer acontecer
O seu dia corre melhor com um processador octa-core, que oferece um desempenho poderoso e opções de memória e armazenamento espaçosas para que os seus dados e conteúdos estejam sempre prontos a usar.
*As opções e a disponibilidade de memória e armazenamento podem variar dependendo do país, da região e da operadora. **A capacidade de memória e armazenamento disponível pode variar consoante o software pré-instalado.***Requer uma conexão 5G ótima. A disponibilidade da rede 5G e a velocidade real podem variar dependendo do país, da região, do fornecedor de rede e das condições de uso.
Esteja sempre conectado com a bateria que dura até 2 dias
Tenha mais tempo para ser produtivo com a bateria de 5,000mAh (valor típico) que dura até 2 dias e pode ser recarregada rapidamente graças à tecnologia Super Fast Charging.
A interface real pode ser diferente. Imagem simulada para fins ilustrativos. ** O Carregador de Parede para Carregamento Super Rápido (25W) é vendido separadamente. *** Valor típico testado em condições de laboratório de terceiros. O valor típico é o valor médio estimado considerando a variação na capacidade da bateria entre amostras de bateria testadas sob o padrão IEC 61960. A capacidade nominal é de 4.900mAh. **** Estimado com base no perfil de uso de um usuário médio/típico. Avaliado independentemente pela UX Connect Research entre 30/11/2023 e 08/12/2023 no Reino Unido com versões pré-lançamento do SM-A155 com configuração padrão utilizando Wi-Fi e LTE. A duração real da bateria varia conforme o ambiente de rede, funcionalidades e aplicações utilizadas, frequência de chamadas e mensagens, número de vezes de carregamento e muitos outros fatores.
Confie no Samsung Knox Vault
Com a certificação EAL5+, o Samsung Knox Vault foi concebido para salvaguardar os seus dados sensíveis, tais como PINs, palavras-passe e padrões, num armazenamento separado e inviolável, para proteção contra ameaças de software e hardware que envolvam sobretensão, falhas técnicas, temperatura elevada e laser.
*EAL: Evaluation Assurance Level (CC, Common Criteria)**As características de segurança ou arquitetura de hardware/software do Samsung Knox Vault nos smartphones da série Samsung Galaxy A podem ser diferentes noutros dispositivos Samsung Galaxy, incluindo os smartphones das séries S, Z e S FE e os tablets da série Tab S lançados a partir de 2021. ***A disponibilidade do Samsung Knox Vault pode variar consoante o modelo do dispositivo.
*EAL: Evaluation Assurance Level (CC, Common Criteria)**As características de segurança ou arquitetura de hardware/software do Samsung Knox Vault nos smartphones da série Samsung Galaxy A podem ser diferentes noutros dispositivos Samsung Galaxy, incluindo os smartphones das séries S, Z e S FE e os tablets da série Tab S lançados a partir de 2021. ***A disponibilidade do Samsung Knox Vault pode variar consoante o modelo do dispositivo.
Mantenha-se atualizado durante mais tempo
Com até 4 gerações de atualizações do SO e 5 anos de manutenção de segurança, o seu Galaxy A15 mantém-se atualizado durante mais tempo.
*Imagem simulada para fins ilustrativos. ***As políticas de atualização do SO e de atualização de segurança especificadas acima estão sujeitas a alterações.
*Imagem simulada para fins ilustrativos. ***As políticas de atualização do SO e de atualização de segurança especificadas acima estão sujeitas a alterações.
Desbloqueio por impressão digital
A sua segurança é duplamente verificada pelo sensor de impressão digital lateral, acessível apenas com a sua impressão digital.
Experiência Samsung Galaxy
Smart Switch
Transfira facilmente a informação importante do seu Galaxy antigo ou qualquer outro dispositivo iOS ou Android para o seu novo Galaxy.
Quick Share
Partilhe as suas fotografias, ficheiros e documentos de forma rápida e segura.
Experiência conectada
Aumente a sua produtividade e a sua criatividade entre dispositivos Samsung Galaxy.
*A IU real pode ser diferente. Imagem simulada para fins ilustrativos. **Os dispositivos Samsung Galaxy que aparecem na imagem são vendidas separadamente. ***Para mais informação sobre Smart Switch e Quick Share, consulte a página das funcionalidades dos serviços em Samsung.com.
Especificações
-
Peso (g)
200
-
Tempo de Reprodução Áudio (Horas)
Até 109
-
Velocidade Processador
2.2 GHz, 2 GHz
-
Velocidade Processador
2.2 GHz, 2 GHz
-
Tipo Processador
Octa-Core
-
Tamanho (Ecrã Principal)
163.9mm (6.5" retângulo completo) / 159.5mm (6.3" cantos arredondados)
-
Resolução (Ecrã Principal)
1080 x 2340 (FHD+)
-
Tecnologia (Ecrã Principal)
Super AMOLED
-
Número de Cores (Ecrã Principal)
16M
-
Câmara Principal - Resolução (Múltipla)
50.0 MP + 5.0 MP + 2.0 MP
-
Câmara Principal - Número F (Múltipla)
F1.8 , F2.2 , F2.4
-
Câmara Principal - Auto Focus
Sim
-
Câmara Principal - OIS
Não
-
Zoom Câmara Principal
Zoom Digital até 10x
-
Câmara Frontal - Resolução
13.0 MP
-
Câmara Frontal - Número F
F2.0
-
Câmara Frontal - Auto Focus
Não
-
Câmara Frontal - OIS
Não
-
Câmara Principal - Flash
Sim
-
Câmara Frontal - Flash
Não
-
Resolução de Vídeo (gravação)
FHD (1920 x 1080) @30fps
-
Câmara Lenta
120fps @HD
-
Memória (GB)
4
-
Armazenamento (GB)
128
-
Armazenamento disponível (GB)
109.1
-
Suporte de Armazenamento Externo
MicroSD (até 1TB)
-
Número de Cartões SIM
Dual-SIM
-
Tamanho do SIM
Nano-SIM (4FF)
-
Tipo de Entrada para Cartão SIM
SIM 1 + Híbrido (SIM ou MicroSD)
-
Infra
2G GSM, 3G WCDMA, 4G LTE FDD, 4G LTE TDD
-
2G GSM
GSM850, GSM900, DCS1800, PCS1900
-
3G UMTS
B1(2100), B5(850), B8(900)
-
4G FDD LTE
B1(2100), B3(1800), B5(850), B7(2600), B8(900), B20(800), B28(700)
-
4G TDD LTE
B38(2600), B40(2300), B41(2500)
-
Interface USB
USB Tipo-C
-
Versão USB
USB 2.0
-
Tecnologia de Localização
GPS, Glonass, Beidou, Galileo, QZSS
-
Auricular
3.5mm Stereo
-
MHL
Não
-
Wi-Fi
802.11a/b/g/n/ac 2.4GHz+5GHz, VHT80
-
Wi-Fi Direct
Sim
-
Versão Bluetooth
Bluetooth v5.3
-
NFC
Sim
-
Sinc. de PC
Smart Switch (Versão PC)
-
Android
-
Formato
Barra sensível ao toque
-
Acelerómetro, Leitor de Impressões Digitais, Sensor Geo Magnético, Sensor de Luz, Sensor de Proximidade Virtual
-
Dimensões (AxLxP, mm)
160.1 x 76.8 x 8.4
-
Peso (g)
200
-
Tempo de Utilização de Internet (LTE) (Horas)
Até 19
-
Tempo Utilização Internet (Wi-Fi) (Horas)
Até 19
-
Tempo de Reprodução de Vídeo (Horas)
Até 20
-
Capacidade da Bateria (mAh, Típica)
5000
-
Bateria Removível
Não
-
Tempo de Reprodução Áudio (Horas)
Até 109
-
Tempo de Conversação (4G LTE) (Horas)
Até 51
-
Colunas Estéreo
Não
-
Formato de Reprodução de Vídeo
MP4, M4V, 3GP, 3G2, AVI, FLV, MKV, WEBM
-
Resolução de Vídeo (Reprodução)
FHD (1920 x 1080) @60fps
-
Formato de Reprodução de Áudio
MP3, M4A, 3GA, AAC, OGG, OGA, WAV, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA
-
Suporte para Gear
Galaxy Buds2 Pro, Galaxy Buds Pro, Galaxy Buds Live, Galaxy Buds+, Galaxy Buds2, Galaxy Buds, Galaxy Buds FE, Galaxy Fit2, Galaxy Fit e, Galaxy Fit, Galaxy Watch6, Galaxy Watch5, Galaxy Watch4, Galaxy Watch3, Galaxy Watch, Galaxy Watch Active2, Galaxy Watch Active, Gear Fit2 Pro, Gear Fit2, Gear Sport, Gear S3, Gear S2
-
Suporte para Samsung DeX
Não
-
Suporte para SmartThings
Sim
-
Mobile TV
Não
Avaliações
Galaxy A15
- Os clientes elogiam a excelente relação qualidade-preço e características premium a custo acessível
- A câmara recebe aprovação consistente pela clareza, qualidade fotográfica e desempenho em fotografia casual
- Muitos utilizadores apreciam a interface intuitiva, o design leve e a facilidade de utilização
- A bateria duradoura é frequentemente mencionada como vantagem significativa
- Alguns reportam lentidão ocasional do processador e travamentos, embora aceitem estes compromissos pelo preço
Avaliações com imagens e vídeos
Filtros
A classificação por relevância coloca as melhores avaliações no topo. Consideramos elementos como votos úteis, última avaliação, imagens e outras caraterísticas que os leitores procuram nas suas avaliações.
Filtros
1,986 Avaliações
2024-10-25
Mexico
2025-05-29
East Anglia
2024-11-09
Colombia
2024-05-01
Bristol, England
2024-12-23
east anglia
CX
We are disheartened to read that you cannot make the most of your Galaxy A15 as you find it very difficult to use overall. We would certainly like to assist you with this, so you can start taking full advantage of this smart and powerful device to make your life easier, smarter and more connected than ever before. Please follow this link, where you can find a useful guide about how to set it up easily, so you can enjoy a personalised experience with it, which will fully meet your requirements: https://spr.ly/6423vCKtz On this other link instead, you can view a second guide about how to navigate your phone seamlessly to find exactly what you need right away: https://spr.ly/6425vCKt3 We are confident that the guidance above will prove very useful to enjoy a five-star experience with this incredible product. Still, if you have any questions about how to use it, please also don't hesitate to speak to our Support Teams, who are always ready to help. You can find our full contact details and opening times here: https://spr.ly/6426vCKtO From our end, we will also make sure to take your feedback on board to make the documentation that comes with our smartphones more informative, as well as to make the categories related to the reviews for our customers more relevant. ^CL at Samsung Support
2024-05-28
2024-11-26
Aberystwyth
![[D] Alternative Text](https://video.api.bazaarvoice.com/75e85b66-d4ba-49d2-804b-a8137f1ba127/thumbnail/image-00001.png)
CX
We are sorry to read that, although you are now enjoying your Galaxy A15, you experienced an issue with the device not charging a few days after you started using it, Carol. It is also our understating that now the phone is working fine, and that you can make the most of it to keep in touch with your family. Regarding the issue of being charged for a month, although you have used the device for a week only, we recommend getting in touch with your network provider, who will be able to assist you with your concerns. In the meantime, if you have any questions about how to make the most of your phone, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://spr.ly/6427tnLOT ^CL at Samsung Support
2026-07-10
2024-06-03
Toluca y Ciudad de México
2025-03-10
Wetteren
2025-03-13
cx
Thank you for taking the time to review the Galaxy A15. We pride ourselves in creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the issues you mentioned regarding apps opening and calls being made. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2024-11-12
Cucuta colom ia
2024-07-04
2024-12-28
CX
Thank you for your review. We are very sorry to see that you are unhappy with your new Galaxy A15. We are keen to discuss the issues you are experiencing in more detail. With more information we can ensure you get the support you need with the camera, battery and overall performance. You can find all our contact methods and their operating hours here: https://spr.ly/6424a36VI ^CR at Samsung Support
2025-05-29
Bristol
CX
We're disappointed to see that you are facing issues with your A15. This certainly isn't the experience we would expect from such a high quality model. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ To address the issue with Wi-Fi, please take a look at the following guidance from our colleagues abroad: https://www.samsung.com/ph/support/mobile-devices/how-do-i-troubleshoot-wi-fi-connection-issues/ If you are using Mobile Data, please check out the following link: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ Signal can be impacted by a number of factors, such as location and your Network provider's area coverage. We do have some steps you can follow to help improve your signal, which can be found here: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-you-have-a-poor-signal-and-cannot-make-calls-on-your-samsung-galaxy-device/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2024-09-06
Duisburg
Samsung Service Team
Hallo, viele vorinstallierte Apps kannst du deinstallieren oder zumindest deaktivieren unter "Einstellungen > Apps". Klicke die Anwendung an und unten findest du die Optionen "Deaktivieren" oder "Deinstallieren". Die Kompatibilität kann sich zwischen Geräten unterscheiden. Das hängt davon ab, ob der jeweilige Anbieter seine App für das Modell konzipiert bzw. optimiert hat. Wenn es sich um eine Samsung App handelt, die nicht länger funktioniert, kannst du dich über die vorinstallierte Members App unter "Support" an unser Entwicklungs-Team wenden und ihnen Feedback geben. Deine Kritikpunkte werden wir weiterleiten.
2024-08-11
Halifax
CX
Thank you for taking the time to share your feedback with us. We are sorry to read that you are having trouble with the Bluetooth connectivity on your new Galaxy A15. Although we understand getting you phone repaired can be an inconvenience, we encourage you to contact our Technical Support Team directly. Before arranging a repair, they will perform some troubleshooting in order to resolve the issue, however, if a repair is needed, they will provide you with the option available in your area. Please get in touch with our team at your earliest convenience. You can find all our contact methods and operating hours here: https://spr.ly/6429YCeB5. ^CR at Samsung Support
2024-10-20
Mons
2024-07-14
Wuppertal
Samsung Service Team
Hallo, wir danken die vielmals für deine Einschätzung zum Galaxy A15. Wir leiten deine Bemerkungen weiter und wünschen dir viel Vergnügen mit deinem Galaxy Smartphone.
2024-06-28
México
2024-08-04
2024-03-30
North wales
2024-08-10
Social Media.
Hola.👋Gracias por compartirnos tu experiencia. Recuerda que en caso de que necesites de alguna asesoría, estaremos atentos para ayudarte. 💙
2024-08-02
Samsung
Hola, lamentamos el inconveniente que has encontrado en nuestro producto. Para resolver todas tus dudas y brindarte una solución, te invitamos a ponerte en contacto con uno de nuestros expertos, comunícate al 800 SAMSUNG (726 7864) opción 2 o a través de nuestros medios digitales ingresando a https://www.samsung.com/mx/ y chatea con nosotros.
2024-11-11
CX
Thank you for taking the time to review the Galaxy A15. We pride ourselves on creating products that are intuitive and easy to use, and we regret to see we have not met your expectations on this occasion. If you prefer, you can use the fingerprint sensor to unlock your phone. This can be found in Settings > Security and privacy > Biometrics. You can also change the size of the keyboard in Settings > General management > Samsung keyboard > Size and transparency. Should you require any further support, we have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://spr.ly/6420s1DHK ^CH at Samsung Support
2024-05-31
2025-08-29
Palmela Portugal
CX
We are delighted to read that you are loving your A15. If this issue is related to a third-party app such as Duolingo, we'd recommend contacting the app provider who can assist further with this. Alternatively, you can reach out to our Support Teams who are ready to assist you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-05-19
Schwerin,Mecklenburg-Vorpommern
Samsung Service Team
Hallo, das lesen wir mit Freude! Wir wünschen dir viel Vergnügen mit deinem Gerät.
2024-12-04
Medellin
2025-03-09
Perú
Lima
Estimado cliente Te ayudaremos con eso. Por favor, ingresa al enlace: https://www.samsung.com/pe/support/ y elige uno de nuestros canales digitales para que podamos conversar. De esta forma, podremos comprender mejor tu situación y ofrecerte la mejor solución posible. Estamos aquí para apoyarte y aclarar todas tus dudas. ¡Esperamos tu contacto!
2024-08-12
Berlin
Samsung Service Team
Hallo, da du mehrere Schwierigkeiten hast, möchten wir dir gerne weiterhelfen. dafür benötigen wir jedoch mehr Infos. Unsere Kolleg*innen vom Chat-Support helfen dir gerne weiter unter: http://spr.ly/Samsung_Live_Chat
2024-10-22
CX
Thank you so much for reviewing your new Galaxy A15, Mae! With a huge storage capacity and powerful processor, you can enjoy a super smooth and lag free experience! Along with its long-lasting battery, the A15 can handle all your need, all day long! The wide range of features and compatible apps ensure that this wonderful smartphone can do everything! Whether you use your phone for work, gaming, streaming or social media, you'll have no problem accessing what you need! Enjoy! ^CR at Samsung Support
2024-10-25
Social Media.
¡Hola! 👋 Escríbenos a nuestro Chat,💬 allí nuestros expertos podrán asesorarte con tu Galaxy A15.📲 Ingresa aquí. 👉 https://www.samsung.com/co/support/contact/#start-chat?cid=co_pd_social_meta_soporte_keepers_chat_imagen_performance-cross_canalesdeatencion
2024-04-08
Samsung UK Reviews Team
Thank you for taking the time to share with us this review about your experience with the Galaxy A15. Although we are pleased to see that you think this is a good phone overall, we also appreciate that there is still some room for improvement. We appreciate that you have been struggling to connect your Lenovo earbuds to this phone, and we recommend following the steps given by the manufacturer about how to connect them to your Samsung Android device correctly. Furthermore, it is our understanding that you wished for the cable that comes with it to be different, because it is a USB-C to C one. The cable provided with the device can be used with a Samsung charger with a USB-C port and 25W, which will also allow you to make the most of its Super Fast Charging. Finally, we understand that you don't like the pre-installed apps available on the device, although these are present to make your experience with the phone, as well as with all the linked services and features, as simple as possible. If you would like help with making the most of your phone, please contact our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6425w9Psl ^CL at Samsung Support
2024-10-31
Callao
2024-10-07
Bruxelles - Anderlecht 1070
2024-06-01
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are very sorry to read that you are unhappy with your new A15, due to issues with the battery, notifications and other features. When it comes to the battery, to ensure the very best performance, we recommend checking out this very handy optimisation guide: https://spr.ly/6428eIgVr. To ensure you are getting the notifications set up correctly, and help with your messages and disabling apps, please get in touch with our Technical Support Team directly. Who, with more information, will be able to provide all the support you need. You can find all our contact methods and their operating hours here: https://spr.ly/6429eIgVT. ^CR at Samsung Support
2024-08-05
México
Samsung
Hola, lamentamos el inconveniente que has encontrado en nuestro producto. Para resolver todas tus dudas y brindarte una solución, te invitamos a ponerte en contacto con uno de nuestros expertos, comunícate al 800 SAMSUNG (726 7864) opción 2 o a través de nuestros medios digitales ingresando a https://www.samsung.com/mx/ y chatea con nosotros.
2024-11-30
Colombia - Bogotá
Social Media.
Hola. Con el fin de ayudarte con tu producto, escríbenos a smedia.col@samsung.com
2024-08-06
Mexico
2024-11-04
Service clients Samsung
Bonjour Chafarou, Nous comprenons que vous ayez rencontré un dysfonctionnement avec notre Galaxy A15 et nous en sommes navrés. Pour que votre smartphone soit toujours performant et ainsi corriger les bugs que votre appareil peut rencontrer, nous vous recommandons de mettre à jour le logiciel de votre téléphone régulièrement : Paramètres > Mise à jour du logiciel > puis Téléchargement auto via Wi-Fi pour activer la mise à jour automatique, vous serez informé lorsqu'une mise à jour sera disponible pour votre appareil. Il existe plusieurs raisons pour lesquelles la batterie de votre Galaxy Watch peut se décharger un peu plus rapidement. Par exemple, certaines applications peuvent augmenter la consommation de la batterie, et les réseaux Internet qui ne sont pas utilisés peuvent également vider la batterie. Quelques astuces : Éteignez l'écran lorsque vous ne l'utilisez pas Activez le mode d'économie d'énergie Fermez les applications inutiles Désactivez le bluetooth et/ou Wifi Diminuer la luminosité Désactiver la fonction Always On Display Nous espérons avoir l'opportunité de regagner votre confiance à l'avenir. N'hésitez pas à visiter notre site Samsung pour découvrir les nouveautés de cette année: https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2024-08-22
Greater Manchester
CX
We are thrilled to read that you have chosen the awesome Galaxy A15 as your very first smartphone, Katy! It is fantastic that you found this wonderful device to be so easy to use, and that you have been enjoying personalising it with your favourite themes, backgrounds and ringtones, for a full premium experience. We are also glad that you are happy with its wonderful design and vibrant colour, which adds beauty and style to your life. We would like to officially welcome you to our Galaxy of incredible products and technology, always aimed at making your life easier, smarter and happier! ^CL at Samsung Support
2025-01-18
CX
It is wonderful to know that you are very happy with your Galaxy A15, Margo! We are glad that you found it very easy to set up thanks to the fantastic Smart Switch app, which helped you transfer all your data from your previous device onto this one effortlessly. It is also fantastic that you like its advanced camera system, as well as its long-lasting battery and fantastic value. You can always trust Samsung to enjoy brilliant products that aren't just very easy to use, but also smart and powerful! ^CL at Samsung Support
2024-09-23
CX
We are sorry to read that, although you think the camera of the Galaxy A15 is good, you are not happy with this device overall due to low signal, Pearl. It is also our understanding that the device was replaced by EE who assisted you with this; and that the same issue is persisting, with the quality of your calls being affected negatively. In this instance, we recommend getting in touch with our Teams, who will be able to look into this more in detail to be able to offer you the best support. You can find our full contact details and opening times here: https://spr.ly/6429Ubvpx ^CL at Samsung Support
2024-08-25
Puebla, México
2025-01-10
CX
Thank you for taking time to review your A15! We are glad to see that is proving a useful tool for your life! Our helpful Support Teams are on hand to help with any issues you may have. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-06-12
Bruxelles
Samsung
Contacte nous ici: https://bit.ly/36icdq4 en cas de besoin d'aide.
2024-09-20
Colombia
Social Media.
Wendy. 😃 Aquí podrás adquirir el cargador para tu Galaxy A15.📱 ⚡👉 https://www.samsung.com/co/mobile-accessories/?cid=co_pd_social_meta_soporte_keepers_accesorios_imagen_performance-cross_compra
Social Media.
Hola. Wendy. 👋 Gracias por tu sugerencia, también nos encanta saber que estás feliz con tu Galaxy A15.📱 💙
2024-08-09
Hoeilaart
2024-07-28
Samsung UK Reviews Team
While we regret seeing that you had a bit of bad luck with your old phone, we are happy to see that you A15 is acting as a silver-lining, and providing you with even more quality that you've come to expect from our range. It comfortably fits in your hand but still offers a large dynamic screen that will display everything that you use your phone for in glorious detail. We're glad that you're loving exploring all the new possibilities that it presents. ^DB at Samsung Support
2025-05-23
Argentina
2024-06-17
Estado de mexico
Samsung
Hola, lamentamos el inconveniente que has encontrado en nuestro producto. Para resolver todas tus dudas y brindarte una solución, te invitamos a ponerte en contacto con uno de nuestros expertos, comunícate al 800 SAMSUNG (726 7864) opción 2 o a través de nuestros medios digitales ingresando a https://www.samsung.com/mx/ y chatea con nosotros.
2024-10-18
2024-07-24
Kundsupport Samsung
Hi! We're sorry to hear that you're experiencing issues with your Galaxy A15. We recommend that you contact our technical support so that we can assist you further. You can reach us here: https://www.samsung.com/se/support/contact/
2025-03-29
CX
Thank you for taking the time to share with us this positive review about our Galaxy A15, Dazzle. Although we are pleased to read that you think this is a good phone overall thanks to its powerful battery and great value, we also appreciate that it was not possible to use Smart Switch to transfer your data from your old device. We can confirm that Smart Switch requires a minimum Android version of Android 4.3, with Android 9 being supported. Please follow this link, where you can find a useful guide about how to use this feature correctly for the best results: Smart Switch guide - https://www.samsung.com/uk/support/mobile-devices/what-is-smart-switch-and-how-do-i-use-it/ We also appreciate that you are now using a different keyboard as you noticed the Samsung Keyboard was adding extra letters, and we would like to share with you this second link, for the best tips about how to customise and use this app, including the Predictive Text function: Samsung Keyboard tips - https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-keyboard-on-my-phone/ We are confident that the guidance above will help you get the most out of this awesome device. ^CL at Samsung Support
2024-08-28
Samsung Service Team
Hallo, im Lieferumfang des Galaxy A15 befindet sich bereits ein USB-C Ladekabel. Bitte verwende dieses mit einem originalen Samsung Ladeadapter. Zum Schnellladen brauchst du einen entsprechenden 25 W Adapter z.B. Schnellladeadapter 25 Watt EP-T2510N. Diesen findest du hier: https://www.samsung.com/de/mobile-accessories/25w-power-adapter-black-ep-t2510nbegeu/ Prüfe auf deinem Smartphone unter "Einstellungen > Akku > Einstellungen für das Aufladen", ob die gewünschte Funktion zum Schnellladen aktiviert ist. Eine Ladezeit von 12 Stunden ist nicht die Norm und viel zu lang. Dies weist darauf hin, dass vermutlich das Ladegerät eines Drittanbieters verwendet wird. Sollte es auch mit einem 25 W Samsung Ladeadapter Schwierigkeiten geben, melde dich bitte bei unseren Kolleg*innen vom Support. Hier findest du alle Kontaktmöglichkeiten: https://www.samsung.com/de/support/contact/
2024-06-24
East Anglia
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are very sorry to read that you are unhappy with your new Galaxy A15. We would like to speak with you directly to ensure we address all the concerns you have with apps, ease of use, photo quality and data transfers. Please get in touch with our experts, who will be happy to help. You can find all our contact methods and operating hours here: https://spr.ly/6422gWaDe. ^CR at Samsung Support
2024-05-07
Samsung UK Reviews Team
We are sorry to read that, although you are happy with the sturdy design and friendly user-interface of your Galaxy A15, it is not quite meeting your expectations overall. We appreciate that you wished to be able to use different apps to improve your experience with the device, which you can do by downloading the ones that you prefer directly from the Google Play Store app. In the meantime, you can still make the most of the ones that come pre-installed with the device, depending on your personal needs and suitability. Please also follow this link, shared by our colleagues abroad, where you will find a series of great tips about how to use the Facial Recognition feature correctly to keep your device secure in the smartest way possible: https://spr.ly/6422jW8fC Finally, it is our understanding that your device charges very slowly. The Galaxy A15 features a 25W charge rate, which allows you to charge its massive 5000mAh swiftly and easily. You would need to use the USB-C to C cable provided with it, with a 25W Travel Adapter for the best experience. We are confident the steps above will be very useful to make the most of your phone. In the meantime, if you have any questions, please don't hesitate to reach out to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6423jW8fh ^CL at Samsung Support
2024-09-05
CX
We're happy to hear you're enjoying the amazing battery life on your A15. As for your charger Samsung smartphones come with a USB Type-C data cable, but they do not come with earphones or a charger plug in the box because we want to minimise the impact our products have on the environment. More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Samsung chargers are now available at new lower prices. We hope this answers your question! ^EA at Samsung Support
2024-11-07
2024-11-05
CX
It is a joy reading your review! Thank you so much for sharing this positive feedback with us! The reliable, long-lasting performance of your new A15 means you can enjoy the display, camera, sound and wide range of apps for many years to come! ^CR at Samsung Support
2025-01-03
Beerse, België
2024-04-18
Telford, Shropshire
Samsung UK Reviews Team
Thank you for taking the time to share with us this in-depth review about your happy experience with the amazing Galaxy A15, James! We are particularly happy to read that you are impressed by the superb performance of this device, as well as by its advanced camera system that allows you to capture wonderful pictures with the greatest quality and detail. It is also great that you are finding it much easier to make calls and send messages with it compared to your previous phone; and that you would recommend this device to your family and friends, as you are having such a pleasant experience with it. This brilliant piece of technology offers you the best value, smart features and powerful specs, making it perfect for any lifestyle and task! ^CL at Samsung Support
2024-10-12
CX
Thanks for letting us know how impressed you are with your Galaxy A15 display! We are sorry however, to learn that you are having trouble with signal. To begin solving the issue, please follow the steps provided within this link: https://spr.ly/6424qVd4G If the issue persists, please get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6425qVd4H ^CR at Samsung Support
2024-09-05
Eastbourne
CX
While it's good to see that you're finding your A15 to be a passible replacement for your S21, and exceeding your expectations with the size of its storage and performance of the battery, we do regret it's not providing you with everything that you were hoping for. We do design all our smartphones to deliver all the features and functions that you could want or need in the modern world, but we can understand your frustration if this has not been your experience. We would not expect you to be getting the issues with it lagging that you have described, so we would recommend speaking to our Customer Support team so that they can look into this with you, and ensure everything is working as it should be. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6428WLyNO ^DB at Samsung Support
2024-10-13
Joinville, SC
2024-06-13
Samsung Service Team
Hallo, wir bedauern deine negative Einschätzung und deine Entscheidung das Galaxy A15 zurückzuschicken. Hast du denn eine dickere Displayschutzfolie auf dem Gerät installiert? Diese kann die Verzögerungen zur Folge haben, wenn die Berührungsempfindlichkeit nicht angepasst wird. Das findet man unter "Einstellungen > Anzeige > Berührungsempfindlichkeit". Melde dich zukünftig bei Problemen gerne direkt bei unseren Kolleg*innen vom technischen Support, um Geräten noch eine Chance zu geben.
2024-09-22
Manchester
CX
Thank you for taking the time to share with us this review about your Galaxy A15. Although we are pleased to read that you are happy with the value and overall quality of your device, we also appreciate that the screen was accidentally damaged due to a drop. Please don't hesitate to get in touch with our Support Teams, who will be ready to assist you with getting your device fixed easily and quickly, so you can continue enjoying its great performance and smart features for a long time to come. You can find our contact details and opening times here: https://spr.ly/6425Uj6pZ We also have great repair options available with Klarna that will allow you to have your phone fixed in an affordable and flexible way. You can find all the relevant info here: https://spr.ly/6427Uj6pb It is also our understanding that you have noticed the battery doesn't charge as fast as expected, and we recommend using a battery charger that supports 25W, so you can make the most of the Super Fast Charging feature this product supports. You can purchase one directly from our Samsung UK website: https://spr.ly/6428Uj6pj Finally, please rest assured that our A series products, including the Galaxy A15, go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
2024-11-06
Argentina, santa cruz
2024-10-04
México
Samsung
Lamentamos que nuestro producto no haya cumplido completamente tus expectativas. En Samsung trabajamos continuamente para mejorar nuestros productos y servicios. Tus comentarios son muy importantes para nosotros. Puedes ingresar a https://www.samsung.com/cl/support/contact/ y selecciona alguno de nuestros canales digitales si necesitas ayuda.
2024-05-06
Dorset
2024-11-14
Dorset
CX
We are overjoyed to see that you rated your awesome Galaxy A15 10 out of 10! As you mentioned, there is lots to love about this fantastic device: from its clear and vibrant 6.5" Super AMOLED display to its flawless performance, superb camera system and long-lasting battery. Not only that, but the Galaxy A15 is also smartly designed outside as much as inside, refining aesthetics through an intuitive frame, glossy back cover and tidy camera layout. The Galaxy A15 is built to be awesome in every way! ^CL at Samsung Support
2025-03-02
South East
2024-05-11
Social Media.
Hola, Daniela. En caso de que presentes anomalías con tu producto, comunícate a través de smedia.col@samsung.com 📩
2026-05-10
Argentina, Córdoba, Rio Tercero
2024-12-14
Bristol
CX
Thank you for taking the time to share your insight with us, Adrian. We are very sorry to read that you are unhappy with your new Galaxy A15 due to the performance. To ensure your new phone is working at its very best, and does not struggle when performing tasks, please follow the guidance provided here: https://spr.ly/6422v3wru When it comes to the battery, the amount of time you get from a single charge will depend on usage patterns, enabled features and optimisations. To get your battery lasting as long as possible, please check out this handy optimisation guide: https://spr.ly/6423v3wrR If you need further support, please do not hesitate to contact our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6424v3wrr ^CR at Samsung Support
2025-06-24
Buenos Aires
2024-10-10
México
2024-06-26
México
2024-04-18
Lincolnshire
2024-09-16
Service clients Samsung
Bonjour Roylion7, Nous regrettons le dysfonctionnement que vous avez rencontré avec notre Galaxy A15. Nous souhaitons vous apporter notre assistance pour surmonter les difficultés spécifiques que vous avez rencontrées. Nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Cordialement Charlie, Service clients Samsung
2025-01-06
Samsung.com
Hola, Muchas gracias por compartir tu experiencia. Tus comentarios los tenemos muy en cuenta y nos ayudan a seguir mejorando. Si necesitas ayuda, puedes escribir a nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo
2024-07-24
2024-09-08
Fürstenfeldbruck
Samsung Service Team
Hallo, wir danken dir für die lobende Bewertung. Wir bieten unterschiedliche Gerätereihen für sehr verschiedene Ansprüche und Budgets an. Die Galaxy S-, die Note-Reihe sowie unsere Foldables stellen hierbei unsere High-End Modelle, wogegen es sich bei der Galaxy A-Serie um Mittelklasse- und Einsteiger-Geräte handelt. Dementsprechend auch Funktionen. Die Zahl gibt Auskunft darüber, ob es sich z.B. um ein Einsteiger-Modell mit weniger Funktionen handelt. Je niedriger die Zahl, desto weniger Funktionen sind verfügbar.
2025-07-27
North Yorkshire
2025-01-08
México
2024-09-21
Colombia
Social Media.
¡Gracias por compartir tu experiencia positiva con nosotros! 📱 💯
2024-12-21
Lima
2024-12-19
Bolton, Manchester
CX
Great to see that you're enjoying your A15! The battery is a whopping 5000 mAh capacity, which can give you up to 19 hours of Internet usage time on just one charge, while the FHD+ screen displays everything in brilliant detail. It's a real powerhouse! To have notifications signalled by light, you can activate Flash notifications in Settings > Accessibility > Advanced settings > Flash notification. Here are some handy tips to help you get the best out of your phone's camera: https://spr.ly/6429vAWX5 If you need any further support with this, not to worry, our Support Teams are here to help. You can find their contact details and operating hours here: https://spr.ly/6420vAWXg You'll be having a five-star experience with this model in no time! ^SK at Samsung Support
2024-10-20
Northern Ireland
CX
Thank you very much for sharing your feedback with us! We are thrilled to see those shining five stars, however, we are eager to provide the support you need so you can navigate through the menus and features of your new A15 with ease! We recommend contacting our dedicated Technical Support Team directly, make them aware that you need a helping hand, and will be happy to explain things in a simple and understandable way. You can find all our contact methods and operating hours here: https://spr.ly/6424qvE4a Select Technical product support, then Mobile Devices and finally, Smartphones. There you can choose which method you wish to contact us. ^CR at Samsung Support
2024-07-29
Ibagué, Tolima, Colombia
Social Media.
Hola, Stefania. 👋 En nuestros centros de servicio podrás solicitar asesoría. 🧰 🔧 Encuentra el más cercano aquí 👉 https://www.samsung.com/co/support/service-center/
2025-02-28
argentina
2025-01-05
Essen
Samsung Service Team
Hallo, es freut uns, dass dir dein Weihnachtsgeschenk so gut gefällt und das Galaxy A15 all deine Bedürfnisse erfüllt. Die Autokorrektur kannst du wie folgt ausschalten: Öffne die Samsung-Tastatur über eine Messenger-App oder einen Webbrowser. Tippe anschließend auf das Einstellungen-Symbol und dann auf den Schieberegler bei Texterkennung, um die Funktion zu aktivieren oder deaktivieren.
2024-11-02
South Yorkshire
CX
We're sorry to hear that you are experiencing issues with latency on your A15. This certainly isn't what we would expect you to experience as your phone is equipped with a powerful Octa-Core processor, so let's get to the bottom of it for you. To address the issue with the lag you are currently facing, please check out the guidance noted here: https://spr.ly/6423SZJnN If this issue persists, please don't worry, we're here to help. You can find the contact details and operating times for our Support Teams here: https://spr.ly/6424SZJn4 As for the camera, with 3 high quality lenses, including a 50 MP main camera lens, your device is capable of taking detailed shots. We'd recommend taking a look at the following link for tips on how to take the best possible photos on your phone: https://spr.ly/6425SZJnf You have a wonderful phone, and we're here to ensure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-05-11
Bruxelles
Samsung
Merci pour votre avis. Je comprends que vous avez un souci avec la batterie de votre Samsung Galaxy A15. Le Galaxy A15 a une autonomie de 5 000 mAh offrant jusqu'à deux jours d'autonomie et se rechargeant rapidement grâce à la charge ultra-rapide. N'hésitez pas à nous contacter en cas de besoin. Nous nous ferons un plaisir d'examiner la situation avec vous pour voir ce qui se passe et veiller à ce que cela soit régler correctement. Voici le lien pour nous envoyer un message privé : https://bit.ly/36icdq4
2024-05-23
Deepest Worcestershire
Samsung UK Reviews Team
We regret seeing that you are having these issues with your A15, and can certainly understand your frustration, so we'd like to help get everything working with it exactly as it should be. If you have not done so already then we'd recommend speaking to our Customer Support team, who would be happy to look into this with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6425e6Jzl ^DB at Samsung Support
2025-10-13
Buenos Aires, Argentina
2024-05-01
2024-06-04
2024-08-08
Amsterdam
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Soluções e dicas
- Como transferir dados de um iPhone ou iPad para um novo dispositivo Galaxy com o Smart Switch
- Como criar uma conta Samsung através do site?
- Como encontrar o código do modelo, IMEI e número de série de um dispositivo Samsung
- O meu dispositivo apresenta um ícone de gota de água e não carrega
- Como repor o seu smartphone com o PIN, a senha ou o padrão de bloqueio de ecrã anterior
Suporte do produto
Encontre as respostas às perguntas mais frequentes sobre o produto
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Veja como funcionam os produtos e receba conselho sobre os modelos adequados para si.
Largura de banda: a largura de banda suportada pelo dispositivo poderá variar em função da região ou do operador.
A memória disponível é inferior à memória total, uma vez que está parcialmente ocupada pelo sistema operativo e software utilizado pelas funcionalidades do dispositivo. A memória disponível poderá variar dependendo do operador de telecomunicações e após a instalação de atualizações de software.
A duração da bateria tem como base medições feitas pela Samsung em laboratório e pode variar em função de diversos fatores como as definições do dispositivo, os padrões de utilização ou as condições em que o dispositivo está a ser utilizado.
Cores exclusivas apenas disponíveis em Samsung.com.
Informações sujeitas a alteração sem aviso prévio. A Samsung reserva-se o direito de modificar, em qualquer momento, as especificações, cores e demais características dos produtos apresentados neste website. As imagens são utilizadas com fins meramente ilustrativos. Foram feitos todos os esforços para tentar garantir a exactidão da informação, dos dados e das descrições apresentados no momento do lançamento. Atualizaremos o website periodicamente. Não obstante, recomendamos-lhe que confirme sempre as especificações dos produtos junto do seu retalhista, com vista a evitar qualquer mal-entendido, especialmente se a escolha do modelo depender de uma das características indicadas.