Issues with the Notebook Touchpad

Last Update Date : Jun 19. 2018

If your cursor moves erratically on the screen (eg:- jumps around the screen, moves at various speed, or selects items on its own), perform the following steps:

1 Clean the surface of the touchpad with a dry, soft cloth. This will help to remove some stains or dirt particle
2 Adjust the sensitivity of the touch pad:

• Click the Start button and click Control Panel
• Click Printers and Other Hardware
• Click Mouse
Mouse Properties

• When the Mouse Properties window appears, click the Pointer Options tab and select Pointer Speed
• Under select a pointer speed, click to move the slider bar closer to Slow
• Uncheck snap to box
• Click OK
• Check to see if the touch pad still behaves erratically

3 If the touchpad still caused the cursor to behave erratically, attach an external mouse to your computer and restart your computer. Use the external mouse to see if your cursor still moves erratically
4 If the problem still persist, download and reinstall the Touchpad driver on Samsung website or you can follow this link .

If the troubleshooting steps do not solve the issue, visit our Samsung Service Centre for further assistance.

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