Troubleshooting Guide for Samsung Active DualWash

Last Update Date : Jul 13. 2018

Washing Machine can be complex. When a problem is encountered, some are easy to fix whereas others may require professional to diagnose. However, with a little bit of troubleshooting, there are several avenues which you can take to help you save money before calling for maintenance: 

Table

Problem

Action

Does not turn on

• Make sure you use rated power for the product

• Make sure the power cord is completely plugged in

• Check the fuse or reset the circuit breaker

Does not start

• Make sure the door is properly closed

• Make sure the taps are open

• Make sure to press and hold START/PAUSE to start the Washing Machine

• Make sure Child Lock is not activated

• Before the Washing Machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain

• Was the door opened during the spinning cycle? Close the door, and press or tap START/PAUSE to resume

• The machine enters Standby or is in a soaking cycle. Please wait

• Check the fuse or reset the circuit breaker

Water is not supplied

• Make sure to press or tap START/PAUSE after selecting the water supply

• Make sure the water taps are open

• Is the filter net at the water supply hose connector clogged? Clean the filter net by brushing with a toothbrush

• Is the water supply cut off? If the water supply is cut off, close the tap and power off

• Straighten the water supply hoses

• Open and close the door, then press or tap START/PAUSE

• If the water pressure is low, it takes longer to start washing

• If the water level is not high or lower than expected, use the level selector to adjust the water level

After a cycle,

detergent remains

in the automatic

dispenser

• Make sure the Washing Machine is running with sufficient water pressure

• Make sure the detergent drawer is properly inserted

• Remove and clean the detergent drawer, and then try again

Excessive vibrations

or makes noise

• Make sure the Washing Machine is installed on a level, solid floor. If the floor is not level, use the levelling feet to adjust the height of the Washing Machine

• Make sure the Washing Machine is not contacting any other object

• Make sure the laundry load is balanced

• Make sure the laundry is spread evenly in the Washing Machine. Spread out the laundry evenly and start again

• Make sure the space around the Washing Machine is free of objects

• Humming is produced normally during operation

• Objects such as coins can cause noise. Remove these objects from the Washing Machine after washing is complete

Stops

• Plug the power cord into a live electrical outlet

• Check the fuse or reset the circuit breaker

• Close the door, and press or tap START/PAUSE to start the Washing Machine. For your safety, the Washing Machine willnot spin unless the door is closed

• Before the Washing Machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain

• There may be a pause or soak period in the cycle. Wait briefly and the Washing Machine may start

• Make sure the inlet hose screens at the taps are not clogged. Periodically clean the screens

• This problem occurs temporarily due to low voltages, and will be solved when power recovers

The Eco Tub Clean

alarm does not turn

off

• When the machine is diagnosed to be cleaned, the indicator blinks for an hour. This recurs 6 consecutive times until you run the ECO TUB CLEAN cycle. This is normal, and not a system failure. To keep the tub clean, it is recommended to run the cycle once every 1-3 months

Fills with the wrong

temperature water

• Fully open both water taps

• Make sure the temperature selection is correct

• Make sure the hoses are connected to the correct water taps. Flush water lines

• Disconnect the hoses and clean the screens. The hose filter screens may be clogged

• While the Washing Machine fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal

• While the Washing Machine fills, you may notice hot and/or cold water going through the dispenser when cold orwarm temperatures are selected.

This is a normal function of the automatic temperature control feature as the Washing Machine determines the water temperature

Door (Lid) locked or

will not open

• While the Washing Machine is operating, press or tap START/PAUSE to stop the Washing Machine

• It may take a few moments for the door lock mechanism to disengage

Does not drain and/

or spin

• Check the fuse or reset the circuit breaker

• Make sure the electrical voltage is normal

• Make sure the Washing Machine is plugged in

• Make sure the drain hose is pointed downward. (Natural drain models only)

• Make sure the drain hose is not clogged

• Make sure the drain hose is not kinked

• Straighten the drain hose. If there is a drain restriction, call for service

• Close the door, and press or tap START/PAUSE. For your safety, the Washing Machine will not spin unless the door is closed

Load is wet at the end

of the cycle

• Use the High or Extra High spin speed. (Applicable model only)

• Use high efficiency (HE) detergent to reduce oversudsing

• Load is too small. Small loads (one or two items) may become unbalanced and not spin completely

Leaks water

• Make sure all hose connections are tight.

• Make sure the water supply hose's rubber packing is in the correct position. Screw tightly again

• Make sure the end of the drain hose is correctly inserted and secured to the drain system

• Avoid overloading

• Use high efficiency (HE) detergent to prevent oversudsing

• Make sure the water supply hose is not kinked

• If the water supply is too strong, water may leak. Close the water tap a little

• Make sure water is not leaking from the water tap. If so, repair the water tap

Excessive suds

• Use high efficiency (HE) detergent to prevent oversudsing

• Reduce the detergent amount for soft water, small loads, or lightly soiled loads

• Non-HE detergent is not recommended

Water drains out

immediately

• Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again

• Lift the end of the drain hose to prevent water from draining. Fill the spin basket halfway with water, and then run spinning after releasing the drain hose

• Make sure the drain hose is installed correctly

Stains on clothes

• Clean the magic filter

Has odors

• Excessive suds collect in recesses and can cause foul odors

• Run cleansing cycles to sanitize periodically

• Dry the Washing Machine interior after a cycle has finished

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