Troubleshooting Guide for Samsung FlexWash Combo

Last Update Date : Jul 12. 2018

Washing Machine can be complex. When a problem is encountered, some are easy to fix whereas others may require professional to diagnose. However, with a little bit of troubleshooting, there are several avenues which you can take to help you save money before calling for maintenance: 

Table

Problem

Action

Does not turn on

• Make sure your home electrical system is providing electrical power that matches the requirements of the Washing Machine

• Make sure the power plug of the Washing Machine is completely plugged in

Does not start

• Make sure the door is properly closed

• Make sure the taps are open

• Make sure to press and hold START/PAUSE to start the Washing Machine

• Make sure Child Lock is not activated

• Before the Washing Machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain

• Check the fuse or reset the circuit breaker

• Check if the upper or lower Washing Machine displays an error code on the respective status bar

Water supply is

insufficient or no

water is supplied

• Fully open the tap

• Make sure the door is properly closed

• Make sure the water supply hose is not kinked or clogged

• Make sure there is sufficient water pressure

After a cycle,

detergent remains

in the detergent

drawer

• Make sure the Washing Machine is running with sufficient water pressure

• If you are using powdered detergent, do not use more than recommended

• If you are using liquid detergent, do not over fill the liquid detergent compartment

• Remove the liquid detergent and softener containers, and then clean the detergent drawer

Excessive vibrations

or makes noise

• Make sure the Washing Machine is installed on a level, solid floor. If the floor is not level, use the levelling feet to adjust the height of the Washing Machine

• Make sure the shipping bolts are removed

• Make sure the Washing Machine is not contacting any other object

• Make sure the laundry load is balanced

• The motor can cause noise during normal operation

• Overalls or metal-decorated clothes can cause noise while being washed. This is normal

• Metal objects such as coins can cause noise. After washing, remove these objects from the drum or tub or filter case

Does not drain and/

or spin

• Make sure the drain hose is neither kinked nor obsructed all the way to the drain system

• Make sure the debris filter is not clogged

• Close the door and press and hold START/PAUSE

• Make sure the drain hose is not clogged

• Make sure the drain hose is connected to a drain system that is not clogged

• If the Washing Machine is not supplied with sufficient power, the Washing Machine temporarily will not drain or spin. As soon as the Washing Machine regains sufficient power, it will operate normally

Drains with noise

At the initial installation, or when the Washing Machine has not been used for an extended period of time, the Washing Machine may make

deflating noises while draining. This is not a system failure

The door does not

open

• Press START/PAUSE to stop the Washing Machine

• It may take a few moments for the door lock mechanism to disengage

• The door will not open until 3 minutes after the Washing Machine has stopped or the power has been turned off

• Make sure all the water in the drum or tub is drained

• The door may not open if water remains in the drum or tub. Drain the drum or tub and open the door manually

• Make sure the door lock light is off. The door lock light turns off after the Washing Machine has drained

Excessive suds

• Make sure to use recommended types of detergent

• Use high efficiency (HE) detergent to prevent oversudsing

• Reduce the detergent amount for soft water, small loads, or lightly soiled loads

• Non-HE detergent is not recommended

Washing Machine stops

• Plug the power cord into a live electrical outlet

• Check the fuse or reset the circuit breaker

• Close the door, and then press and hold START/PAUSE to start the Washing Machine

• Before the Washing Machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain

• There may be a pause or soak period in the cycle. Wait and the Washing Machine may start

• Make sure the mesh filters of the water supply hoses at the taps are not clogged. Periodically clean the mesh filters

• If the Washing Machine is not supplied with sufficient power, the Washing Machine temporarily will not drain or spin. As soon as the Washing Machine regains sufficient power, it will operate normally

The load is wet at the end of a cycle

• Use the High or Extra High spin speed

• Use high efficiency (HE) detergent to reduce oversudsing

• The load is too small. Small loads (one or two items) may become unbalanced and not spin completely

• Make sure the drain hose is not kinked or clogged

Leaks water

• Make sure the door is properly closed

• Make sure all hose connections are tight

• Make sure the end of the drain hose is correctly inserted and secured to the drain system

• Avoid overloading

• Use high efficiency (HE) detergent to prevent oversudsing

Has odors

• Excessive suds collect in recesses and can cause foul odors

• Run cleansing cycles to sanitize periodically

• Clean the door seal (diaphragm)

• Dry the Washing Machine interior after a cycle has finished

Water drains out

immediately

• Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the tub halfway with water, and try spinning again

• Lift the end of the drain hose to prevent water from draining. Fill the tub halfway with water, and then run the spin cycle

after releasing the drain hose

• Make sure the drain hose is installed correctly

• Make sure the Washing Machine drains completely if it is turned off by force. If you operate the Washing Machine before it has drained completely, the washer may supply water and drain simultaneously

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us