Always-on care, for the Galaxy Device you always have on you

Last Update date : Jul 15. 2022

Please note that this content is developed based on Samsung Galaxy S10, and some features mentioned might not be applicable to all Phone models.  

Get always-on support at Samsung Members


For a device that is always there for you, support will be too. Samsung Always-on care brings to you seamless, trouble-free service for Galaxy Customers with always-on support through the Samsung Members App and our 24/7 helpline

Support at your fingertips - How to get help


Find out how to access Get Help and various support features provided for you



1 How to Get Help with Phone Care

On the Samsung Members App, you would be able to run a diagnosis on your Galaxy Device and optimize performance


1 Keep the device healthy with Automatic Checks

2 Test hardware performace, such as Camera and Microphone

3 Delete unneccessary data and optimize Memory performance 

4 Reduce Battery consumption and speed up phone  

2 How to get help with Live Chat
1 Navigate to Live Chat
Navigate to Support

2 Scroll down the page to locate and tap on Live Chat

Live Chat 2

Select the Category of your Product and fill up the details for your inquiry 

Live Chat Cat

Upon filling up the details of the product, tap on start to engage with the Live Chat Customer Service 

Samsung_Live Chat5
3 How to get help with Remote Control
Open up Samsung Members App > Get Help > Remote Support
Remote Support

When would you need Remote Assistance?

1 When you need to check for device settings and various status during support

2 When you seek professional help to access your device through Remote Control  

4 How to get help by Sending feedback
At > Support > Contact us > Email
5 How to get help by Calling Customer Service


To contact us via phone, simply dial 1800-4252997 ( for Mobile Device / Samsung Apps Enquiries ), 1800-7267864 ( for other Product Enquiries ) or +65 69161260 ( If you are calling from Overseas )  

6 How to get help with At Your Service

Here's how you can access At Your Service

If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat We are available 24 hours a day, 7 days a week. 


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