Always-on care, for the Galaxy Device you always have on you
Please note that this content is developed based on Samsung Galaxy S10, and some features mentioned might not be applicable to all Phone models.
Get always-on support at Samsung Members
For a device that is always there for you, support will be too. Samsung Always-on care brings to you seamless, trouble-free service for Galaxy Customers with always-on support through the Samsung Members App and our 24/7 helpline
Support at your fingertips - How to get help
Find out how to access Get Help and various support features provided for you
On the Samsung Members App, you would be able to run a diagnosis on your Galaxy Device and optimize performance
1 Keep the device healthy with Automatic Checks
2 Test hardware performace, such as Camera and Microphone
3 Delete unneccessary data and optimize Memory performance
4 Reduce Battery consumption and speed up phone
1 Navigate to Live Chat
2 Scroll down the page to locate and tap on Live Chat
Select the Category of your Product and fill up the details for your inquiry
Upon filling up the details of the product, tap on start to engage with the Live Chat Customer Service
Open up Samsung Members App > Get Help > Remote Support
When would you need Remote Assistance?
1 When you need to check for device settings and various status during support
2 When you seek professional help to access your device through Remote Control
At Samsung.com.sg > Support > Contact us > Email
To contact us via phone, simply dial 1800-4252997 ( for Mobile Device / Samsung Apps Enquiries ), 1800-7267864 ( for other Product Enquiries ) or +65 69161260 ( If you are calling from Overseas )
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