Arlo Camera won’t respond

Last Update Date : Mar 16. 2018

If your Arlo Camera won’t respond, follow these steps:

Please note: Do not disconnect the camera, open the battery door or remove the battery during firmware updating. During the process, the camera’s LED blinks amber and blue. After the firmware is installed, the camera will reboot and switch off the LED. Once the LED lights up again and the pattern stops changing, the camera is available to stream

1 Make sure the Arlo Camera is working in the Arlo app. If it isn’t, direct the user to Arlo support
2 Ensure the Arlo Camera is in SmartThings Mode

a. In the Arlo app, Mode > Select Camera or Base Station > Select SmartThings Mode

3 Cameras may not operate if battery levels drop below 10%. Replace the batteries (4 CR123)
4 The camera may be out of range of the Base Station (Arlo Q may be out of range of the Wi-Fi)

a. Bring the camera closer to the Base Station or Connect Home and confirm functionality

5 Confirm the camera’s firmware is up to date

a. Launch the Arlo app or log in to arlo.netgear.com

b. Tap Settings > My Devices and select the Arlo device to update > Device Info > Firmware > Update

6 Confirm the camera is on. Turning the camera off from Samsung SmartThings will prevent the camera from displaying the live feed

a. If the Netgear base station goes offline for any reason, the camera will turn off in the app. Once the base station is online again, the user must tap the on/off tile on the device details page to turn the camera on

7 Delete the Arlo Camera from Samsung SmartThings and re-add

a. In Samsung SmartThings, My Devices > Menu (three dots) > Delete Devices > Select Arlo Camera > Delete

b. Re-add Arlo Camera, Tap + > Add Device Manually > Camera > Netgear Arlo

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