Bose SoundTouch is not responding

Last Update Date : Jun 27. 2018

If your Bose speaker is not responding, follow these steps:

1 Make sure the speaker is working in the Bose SoundTouch app (if it isn’t, refer the customer to Bose support)
2 Reboot the Connect Home from Samsung SmartThings, Devices at the bottom center > Tap your Boss SoundTouch device > Tap the picture of Boss SoundTouch device > Reboot Device > Reboot
3 Update Bose speaker’s firmware
4 Remove Bose speaker from Connect Home and re-add (last resort)

a. In Samsung SmartThings, My Devices > Menu (three dots) > Edit > Select Bose speaker > Select - to delete

b. Re-add Bose speaker, Tap Add Devices > Add Device Manually > Speaker > Bose

Bose SoundTouch is not responding
5 Check the battery level. Change the battery when the level is low
Bose SoundTouch is not responding

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