Devices are working on Wi-Fi, but won't communicate with each other

Last Update Date : Jun 26. 2018

This can happen when the Wi-Fi Hub creates its own network instead of connecting to an existing network, creating two networks. This scenario is called Double NAT and can happen when:

1 The Wi-Fi Hub is plugged into a router/modem combo.

It should be placed into Bridge mode to connect to the existing network. To switch to Bridge mode, follow these steps:

 • Tap Devices

Devices are working on Wi-Fi, but won't communicate with each other

 • Select Wi-Fi Hub

Devices are working on Wi-Fi, but won't communicate with each other

 • Tap Network Settings

Devices are working on Wi-Fi, but won't communicate with each other

 • Tap Bridge

Devices are working on Wi-Fi, but won't communicate with each other

 • Tap Switch

Devices are working on Wi-Fi, but won't communicate with each other
2 A second Wi-Fi Hub was set up while plugged into Ethernet (instead of connecting wirelessly to the first Wi-Fi Hub to create a mesh network).

Delete the second Wi-Fi Hub from the app, unplug the Ethernet and tap the plus icon in the app to set it up as a sub Hub

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