Samsung SmartThings Arrival sensor won't connect
If after initial setup and your Samsung SmartThings Arrival sensor won't connect, ensure that SmartThings Hub is installed and follow these steps:
On Samsung SmartThings home screen, tap Arrival sensor device > tap More (3 vertical dots on the top right) > Edit > Delete device
a. Tap + on the home screen > Add Device > SmartThings > Presence Sensors
b. While the Connect Home is searching, press and hold the Connect button in the sensor until the LED turns off (about 6 seconds)
a. Bring the sensor within 10-feet (3-meters) of the Connect Home and try the reset and repeat the steps detailed in Setup. Confirm the sensor is working
a. Insert a small flathead screwdriver into the groove at the base of the sensor
b. Gently twist the screwdriver. The plastic case should pop open
c. Remove the circuit board from the case
d. Hold the circuit board steady with one hand while sliding the flathead screwdriver underneath the battery until it pops out
a. To check, go the device list in the App: My Devices. Look for a device with the generic name Arrival Sensor
a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
Thank you for your feedback!
Need more help? Contact Us.
Monday to Sunday (Including Public Holidays)
Open 24 hours
* For any printer related enquiries, please visit HP website .
Find out more about how you can get face-to-face help.