Troubleshooting Guide for Samsung Gear VR

Last Update Date : Aug 01. 2018

If you are facing issue with your Gear VR, attempt the following solutions before contacting Samsung Call Centre for assistance.

Gear VR

Issues

Solutions

The Oculus Home screen does not appear when the Mobile Device is connected to the Gear VR

• Ensure that the Mobile Device is properly connected to the Gear VR

• Ensure that the Mobile Device is turned on

• Ensure that you install the Gear VR app (Oculus) for the Gear VR on the Mobile Device

• Ensure that the Mobile Device’s battery is fully charged

The mobile device is hot to touch

When using Apps that require a higher amount of power than normal or when using Apps on your device for an extended period, the Mobile Device may feel hot to touch.

When the Gear VR detects a high temperature, a message appears on the screen warning you to stop wearing the Gear VR and to wait for it to cool down. 

This is normal and should not affect the Mobile Device's lifespan or performance.

The image on the screen looks tilted or skewed

Remove the Gear VR and place it on a flat surface with the lenses facing forwards and the Focus adjustment wheel at the top. Wait 5–7 seconds before using it again.

The image on the screen is moving randomly

The Gear VR can be affected by magnetic interference created by items, such as computers, TVs, or electric cables. Avoid using the Gear VR in areas affected by magnetic interference.

The screen is out of focus

• Ensure that the Gear VR is correctly placed on your face

• Rotate the Focus adjustment wheel until the screen looks clear

The screen shifts to the left or right

Ensure that the device holder (left) is in the correct position. Reconnect your Mobile Device after sliding the device holder (left) to position A or B according to the size of your Mobile Device's screen.

Click here to find out how to connect Mobile Device on Samsung Gear VR.

The image on the screen is shaking

• Disconnect the Mobile Device from the Gear VR and then reconnect it

• Restart the Mobile Device

The controller, game controller, or Bluetooth headset do not work

• Ensure that the Bluetooth device is connected to the Mobile Device

• Ensure that the Mobile Device and the other Bluetooth device are within the maximum Bluetooth range

• Ensure that the battery of the Bluetooth device that you are connecting to is fully charged

• If your controller is not functioning properly, visit a Samsung Service Centre with your Gear VR for our technician to check

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