What to do if the Samsung Mobile's keypad is not working properly?

Last Update Date : Nov 19. 2018

If the keypad is not working properly on your Mobile Device, try the following:

1 Turn off your Mobile Device and restart again to clear any temporary software bugs. For older models, remove the battery and insert back again
2 Check whether your Mobile Device is updated with the latest firmware. Click here to find out how to upgrade software on your Mobile Device
3 If your Mobile Device freezes/hangs while pressing the keypad, you may need to close all running Apps and reboot to gain functionality. Perform factory data reset , if necessary

If problem still persists, visit the nearest Samsung Service Centre with your device for further assistance.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us