What to do if the Samsung Mobile's keypad is not working properly?

Last Update date : Oct 10. 2020

If the keypad is not working properly on your Mobile Device, try the following:

1 Turn off your Mobile Device and restart again to clear any temporary software bugs. For older models, remove the battery and insert back again
2 Check whether your Mobile Device is updated with the latest firmware. Click here to find out how to upgrade software on your Mobile Device
3 If your Mobile Device freezes/hangs while pressing the keypad, you may need to close all running Apps and reboot to gain functionality. Perform factory data reset, if necessary

If problem still persists, visit the nearest Samsung Service Centre with your device for further assistance.

Thank you for your feedback!

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