A message to you, our valued customer

Dear Samsung customer:

As we continue to navigate these uncertain times, the health and well-being of our employees and customers are our top priority.

We know you rely on Samsung products to stay connected, informed and entertained, as well as to keep your homes running effectively. As such, we’re taking steps to both protect and serve you during this unprecedented time.

After careful consideration, and in an effort to minimize the spread of the virus, we have made the decision to temporarily close Samsung 837 and all Samsung Experience Stores as of Tuesday, March 17. You can find our local repair partners and the latest updates here.

As always, we’re ready to serve you online at Samsung.com with round-the-clock chat, and on Facebook Messenger and Twitter. You can reach us by phone at 1-800-SAMSUNG.

Nothing matters more to us than the relationships that we’ve built with our customers over the past 40 years in America. We appreciate your loyalty and understanding, and will continue to update you during this ever-evolving situation. We wish you, your families and your friends strength and good health.

Stay well,

YH Eom
President and CEO, Samsung Electronics America