Proactively monitoring your ecosystem and rapidly reacting to alerts
Our comprehensive suite of ongoing technical support services provides your organization with the expertise of Samsung Business engineers. We’ll assess your mobile environment and provide regular reports to stay ahead of issues. And we’re here to help you whenever a problem does arise.
Tier 1 and 2 end user support
- 24 x 7 device, software and user operator support
- End user remote diagnostics
- Device OS troubleshooting
- Line of business application support
- Lost/stolen device wipes
Samsung ProCare technical support
- Direct access to Tier 3 experts for device and OS interoperability issues
- Target of 90 seconds to an expert with unlimited support requests
- EMM (Enterprise Mobility Management) interoperability support
- Single-point accountability, ownership and issue resolution
Onsite senior engineer
- Advanced troubleshooting
- Change management planning services
- Ad-hoc technical training and guidance
- Subject matter expert (SME) for EMM planning and infrastructure design
Tech-to-site
- Senior member of our team dispatched to your business location
- Onsite resolution of intricate or escalated technical issues
- Support for technical issues and planned system changes
Extended warranty and ADH*
- Extend standard warranty coverage up to three years*
- Additional accidental damage from handling (ADH) coverage available
- No deductible
© 2022 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.
Samsung Business Services are subject to the Samsung Business Services Terms and Conditions.
*Samsung Business Services' extended warranty program is subject to acceptance of the Extended Warranty/Accidental Damage Terms and Conditions.
Contact a sales expert
Get in touch with our sales team to discuss tailored solutions for your business. You can call (866) 726-4249 to talk to an expert now, or use the form below to submit your requests.
Get product support
Find manuals, downloads, warranty information and more. We also offer FAQs and demos to help with business product questions.
