MHL device not recognized by the TV

MHL (Mobile High-Definition Link) links your devices with a cable to increase communication speed and also allow charging of your device. If your MHL device is not recognized by the TV, first confirm your device supports MHL, and then check that it is connected properly. If your MHL device connects but some apps don't work, there's an issue with MHL support on your device.

TV makes a cracking or popping sound

Hearing cracking or popping noises after you turn off the TV can be alarming. However, these are completely harmless and will not affect the TV. Here are a few tips to help reduce this from happening.

TV or projector has grayed out menu options

If a menu setting is grayed out, this does not indicate that something is wrong with your TV, Odyssey Ark gaming screen, or projector. It just means that a function or certain settings are not available based on the current source, settings, or connections. For example, if your Samsung TV, gaming screen, or projector is not connected to the interne

TV is stuck in Retail store Demo mode

If your TV or Odyssey Ark gaming screen is always playing an advertising video or if its settings keep reverting back to their defaults, it's probably in Retail mode or Demo mode. This setting is used to show off the product at retail stores. To make your it operate regularly, you'll need to set it to Home mode.

Samsung TV won't find or connect to my Wi-Fi network

If your TV, Odyssey Ark gaming ark, or projector is not able to detect your network or will not connect to Wi-Fi or a wired network, there are a few things to check to determine if the issue is with your TV/gaming screen/projector or with your network equipment. This guide will help you check your equipment to solve the problem.

Samsung TV has no picture or a black screen

If your TV or Odyssey Ark gaming screen is turned on and is producing sound but has a black screen, the issue could be with your external device and not your TV. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn'

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