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My TV does not see my home network

If your TV is not able to detect your network or any networks, there are a few things to check to determine if the issue is with your TV or with your network equipment. This guide will help you check your equipment to solve the problem.

Apps missing from my TV or Blu-ray player

When an app is missing from your TV, it may have been retired. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. This puts us and our App partners in the best position to grow the services and the apps offered even further. If you use any of these apps,

An app is not working on my TV

Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Go. If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app.

TV stand is loose

Unless you wall mount your TV, the stand is the most important part of keeping your new awesome Samsung TV right where you want it, safe and secure from tipping over and damaging itself. If your stand is loose then that's an immediate sign that something about the installation was incorrect and it's critical that you review the installation and con

TV has no picture or a black screen

A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to trouble

TV displays an error message

The TV may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the TV to display each of these error messages are available in this guide.

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My TV does not see my home network

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