A remote pointing at the menu of a Samsung TV

Samsung TV won't find or connect to my Wi-Fi network

If your TV is not able to detect your network or any networks, there are a few things to check to determine if the issue is with your TV or with your network equipment. This guide will help you check your equipment to solve the problem.

The Samsung remote is not working

Troubleshooting your remote depends on the issue that you're having with it. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault.

There is a problem with the picture on my TV

Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. Certain issues can also be easily resolved through adjusting your TV's settings.

TV does not connect to the internet

If your TV won't connect to the internet, you should perform a network status test to help you choose which guide you need. Navigate to Settings > General > Network > Network Status and run the test. Pay close attention to any error messages, and whether there is an X between the TV and the router or between the router and the globe.

Can't select Google as Voice Assistant on 2020 Samsung TV

Google assistant is available on some Samsung TVs as a voice assistant setting. However, in some cases, it may appear to be missing, or you may see MIME-Version 1.0 instead. Just follow this guide to get Google Assistant to show up correctly on compatible models.

Samsung TV won't turn on

Troubleshooting a TV that won't turn on can be tricky. In some situations, it may actually be on, but just showing you a black screen. The key is the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red sta

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