SUPPORT ALERT

The Samsung TV Plus app is back online

To restore access, affected customers should complete a cold reboot of their Samsung Smart TV by simply turning the power off and back on. If you still do not have access after this reboot, please perform a Smart Hub reset. You can begin this reset in the TV menu by selecting the following: All Settings, Support, Device Care, Self-Diagnostics, Reset Smart Hub. To complete the reset and restore this service, please enter the default pin of 0000 when prompted. We apologize for this inconvenience and appreciate your understanding.

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        Samsung Upfront pricing for out-of-warranty repairs

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        Recognized by Newsweek

        Best Customer Service 2023 Award

        We are so grateful to our consumers for voting us to be recognized on Newsweek’s America’s Best Customer Service list 2023.
        U.S. Customer Experience Awards 2023

        Gold Award Winner

        Samsung was recognized for Best Digital Customer Experience for providing service via Spanish language SMS support using AI language translation technology and Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.
        Winner of Best in Future of Customer Experience

        IDC Future Enterprise Awards

        For the second year in the row, Samsung Electronics America has been named the Overall Winner of the IDC Future Enterprise Best in Future of Customer Experience North America Awards. Samsung is recognized for delivering innovative customer experiences that offer value-based outcomes to its customers through the “Samsung Care Digital Transformation Powered by SMS, Enhanced with AI” project. 
        ACSI 2023

        Ranked #1

        American Customer Satisfaction Index Survey has ranked Samsung #1 for: Home Appliances in Overall Service Experience1 and TV in Overall Quality2.

         

        Best Customer Experience Strategy – Over 10,000 Employees

        Gold Award Winner

        For the second year in a row, Samsung Electronics America has been given a GOLD award in the International Customer Experience Awards. Samsung is recognized for developing and implementing a customer experience strategy intended to provide customers in rural areas with access to quality Samsung care for their TVs and home appliances through its “Samsung Beyond Boundaries” project.

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        Samsung Gaming Hub and Blacknut Launch a New Way to Play Games for Free.

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        One UI 6

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        Keep track of your device locations with SmartThings

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        Use Bluetooth devices with your smart TV

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        Simplify your life with Samsung apps

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        Cracked screen? Skip the repairs.

        Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250**. Additional 5% applied at cart.
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        **Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

        1Samsung tied with one other Appliances brand for Service Ease and two other brands for Service Time.

        2Samsung tied with three other TV brands for Overall Quality and Product Quality.

        ∆Samsung Account required for network-based smart services, including streaming apps and other smart features. Separate [connected] computer, mobile or other device may be necessary to create/log in to Samsung Account. Without Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available. If you do not have a Samsung Account, you can easily create one here: https://account.samsung.com/membership/intro it’s free to sign up; terms apply.

        *Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.

        ‡Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.