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What should I do if my device is lost or stolen?

Lost or Stolen Devices

Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.

Alternatively, you can choose to erase your entire device and/or removable storage. When you lock Samsung Pay using Find My Mobile, all payments will be disabled on the device. For additional security, Samsung Pay will request the card issuer to suspend any transactions made from the device. If you locate your device, you can quickly unlock your cards by authenticating your identity by scanning your fingerprint or entering your Samsung Pay PIN.

If you notice any suspicious activity with your account or if you are unable to lock Samsung Pay, contact the card issuer immediately by calling the number on the back of your physical payment card.

Please retain gift card confirmation emails in the event you need to re-add cards to Samsung Pay.

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