Factory reset your SmartThings Hub
To completely redo your SmartThings setup and start from scratch, or to reset your Hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire Hub. No matter which type of Hub you have, performing a factory reset will be quick and easy.
Note: Available features, menu options, and settings will vary by the Hub and software version.
Factory reset SmartThings Wifi or Connect Home
The steps for factory resetting SmartThings Wifi and Connect Home are very similar, making things simple.
Open the SmartThings app, then tap Menu (the three horizontal lines), and then tap All devices. Tap your Wi-Fi Hub from the list of devices.
You can also use the location drop-down menu to select your Wi-Fi hub. Tap the location of your Hub, and then select it from the list of devices.
For SmartThings Wifi, tap Network status, and then tap your Wifi Hub. Tap More options (the three vertical dots), and then tap Factory Reset.
For Connect Home, tap the Wi-Fi Hub image. Swipe to and tap Factory reset, and then tap RESET. The Hub will reboot and when the LED blinks red and green, the Hub will be ready for setup.
Factory reset your SmartThings Hub
You can also manually reset the Hub if needed. However, the process will be a little different depending on what kind of Hub you have.
SmartThings Hub (2018)
First, unplug the power cable from the back. Then, using a pin or similar tool, hold down the RESET button. Continue to hold the button while reinserting the power cable, and until the LED on the front switches from flashing yellow to solid yellow.
Note: If you do not release the button within a few seconds after the LED switches to solid yellow, the Hub may not begin the reset.
Press and hold the red recessed button the back of the Hub for 30 seconds. When the LED on the front switches from flashing yellow to solid yellow, release the button.
Note: make sure the Hub is plugged in with the included power and Ethernet cables. Do not disconnect the cables.
Disconnect the power cable from the Hub, and then reconnect it. Then, insert a small tool into the Hub's RESET button, located on the back of the Hub. Remove the tool when the LED on the front goes dark. The LED will reboot and blink red and green when the Hub is ready for setup.
SmartThings Hub v2
SmartThings Wifi or Connect Home
Factory reset Hubs with firmware below 17.11
Note: All connected devices must be reset (or excluded) before they can be reconnected.
Hubs with a firmware version below 17.11 require a bit more attention. You'll have to remove all your connected devices and app configurations, such as Automations, Scenes, and SmartApps, before you can reset the Hub. Then, you can factory reset using the SmartThings or SmartThings Classic app.
Via SmartThings app
Delete all Automations: Navigate to and open the SmartThings app. Tap Menu (the three horizontal lines), tap the Location drop-down menu, and then tap the location with the hub you want to reset. Next, tap Menu, then tap Automations, and then tap More options (the three vertical dots). Tap Delete, and then tap Delete again to finish. Repeat for all the Automations.
Delete all Scenes: Tap Menu, tap the Location drop-down menu, and then tap the desired location. Tap Menu, and then tap Scenes. Tap More options, tap Delete, and then tap Delete again to confirm. Repeat for all the scenes.
Delete all Devices: Tap Menu, and then tap Devices. Tap More options, and then tap Edit. Choose a device, tap Delete, and then tap Delete to confirm. Repeat this for all devices.
Remove Location: Tap Menu, tap the Location drop-down menu, and select your desired location. Tap More options, and then tap Manage location. Tap Remove location, and then tap Remove.
Via SmartThings Classic app
Delete Location: Navigate to and open the SmartThings Classic app. Tap Menu, tap the Location drop-down menu, and then tap Settings next to the location with the Hub you want to reset. Tap Remove Location, and then tap DELETE.
Note: If you're unable to delete the Location after following the previous steps, you may need to manually delete all SmartApps, Routines, and devices and try again.
Delete all SmartApps: Tap the Automation tab, tap SmartApps, and then select a SmartApp. Tap Remove, and then tap REMOVE again to confirm. Repeat for all SmartApps.
Delete all Routines: Tap the Automation tab, and then tap Routines. Tap the Settings icon next to a Routine, tap Remove, and then tap REMOVE again to confirm. Repeat this for all Routines.
Delete all Things: Tap the My Home tab, and then tap Things. Select a device, tap Settings, and then tap Remove. Repeat this for all devices.
Note: Removal of a Z-Wave device will prompt Z-Wave exclusion. Follow the in-app instructions to reset.
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