Factory reset your SmartThings Hub
To completely redo your SmartThings setup and start from scratch, or just reset your Hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire Hub. No matter which type of Hub you have, performing a factory reset will be quick and easy.
Note: Available features, menu options, and settings will vary by the Hub and software version.
Factory reset SmartThings Wifi or Connect Home
The steps for factory resetting SmartThings Wifi and Connect Home are very similar, making things simple.
Open the SmartThings app, tap Menu, and then tap the Location drop-down menu and select the Hub's location. Tap Devices and tap your Wi-Fi Hub from the list of devices.
For SmartThings Wifi, tap Network status, and then tap your Wifi Hub. Tap More Options > Factory Reset.
For Connect Home, tap the Wi-Fi Hub image. Swipe to and tap Factory reset > RESET.
The Hub will reboot and when the LED blinks red and green, the Hub is ready for setup.
Factory reset SmartThings Hub
SmartThings Hub (2018)
First, unplug the power cable from the back. Then, using a pin or similar tool, hold down the RESET button on the back. Continue to hold the button while reinserting the power cable. Continue holding the button until the LED on the front switches from flashing yellow to solid yellow.
Note: If you do not release the button within a few seconds after the LED switches to solid yellow, the Hub may not begin the reset.
SmartThings Hub v2
Note: Make sure the Hub is plugged in with the included power and Ethernet cables. Do not disconnect the cables.
Press and hold the red recessed button the back of the Hub for 30 seconds. When the LED on the front switches from flashing yellow to solid yellow, release the button.
SmartThings Wifi or Connect Home
Disconnect the power cable from the Hub, and then reconnect it. Then, insert a small tool into the Hub's RESET button, located on the back of the Hub. Remove the tool when the LED on the front goes dark. The LED will reboot and blink red and green when the Hub is ready for setup.
Factory reset Hubs with firmware below 17.11
Hubs with a firmware version below 17.11 require a bit more attention. You'll have to remove all your connected devices and app configurations, such as Automations, Scenes, and SmartApps, before you can reset the Hub. Then, you can factory reset using the SmartThings or SmartThings Classic app.
Note: All connected devices must be reset (or excluded) before they can be reconnected.
Via SmartThings app
Delete all automations: Navigate to and open the SmartThings app. Tap Menu, and then tap the Location drop-down menu and tap the desired location. Next, tap Menu > Automations > More Options. Tap Delete, tap All, and then tap Delete > Delete.
Delete all Scenes: Tap Menu > Scenes. Tap More Options > Delete > Delete. Repeat for all the scenes.
Delete all Devices: Tap Menu > Devices. Tap More Options, and then tap Edit. Choose a device, and then tap Delete device > Delete. Repeat this for all devices.
Remove Location: Tap Menu, and then tap the Location drop-down menu, and select the Hub's location. Tap More Options > Manage Location name. Tap Remove Location name > Remove.
Via SmartThings Classic app
Delete Location: Navigate to and open the SmartThings Classic app. Tap Menu, tap the Location drop-down menu, and then tap Settings next to the location with the Hub you want to reset. Tap Remove Location > Delete.
Note: If you're unable to delete the Location after following the steps above, you may need to manually delete all SmartApps, Routines, and devices and try again.
Delete all SmartApps: Tap the Automations tab, tap SmartApps, and then tap a SmartApp. Tap Remove > REMOVE. Repeat for all SmartApps.
Delete all Routines: Tap the Automations tab, and then tap Routines. Tap Settings for a Routine, and then tap Remove > REMOVE. Repeat this for all Routines.
Delete all Things: Tap My Home > Things. Tap a device, and then tap Settings > Remove. Repeat this for all devices.
Note: Removal of a Z-Wave device will prompt Z-Wave exclusion. Follow the in-app instructions to reset.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.