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Making Dryer Troubleshooting Easier with Smart Care (DV45K6200)

If the dryer displays an information code, you can use Smart Care to check the status of the dryer on a smartphone. To use Smart Care, you must have the Samsung Smart Care app installed on your smartphone.

Smart Care

Smart Care is optimized for Samsung Galaxy and Apple iPhones (not compatible with some models). Download the Samsung Smart Washer app from the Google Play Store or Apple App store and install it on your smartphone.  

Download Here Android™ App.    Download Here iOS™ App.

If an information code appears on the dryer, follow these steps:

  1. Press and hold Mixed Load Bell for 3 seconds to activate Smart Care.

  2. Open the Smart Care app on your smartphone.

  3. Put the smartphone’s camera close to the display of the dryer. The app automatically recognizes the information code, and displays suggestions on your smartphone.

  4. If the smartphone fails to recognize the information code more than twice, type the information code manually into the Smart Care app.

    • If light is reflected on the display of the dryer, the smartphone may not recognize the information code.

    • If you hold the smartphone at an angle to the dryer’s display, the smartphone may not recognize the information code. For best results, hold the smartphone so that the front of the panel and the smartphone are parallel or nearly  parallel.

    • After you use this function, the dryer will delete the record of the information code from its code log.

Information Codes

If the dryer fails to operate, you may see an information code on the display panel. To determine what you should do, check the list of codes in the table below, and then try the suggested actions.

Code Action
dC Operating the dryer with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
FC Invalid power source frequency
• Try restarting the cycle.
• If this information code remains, contact a Samsung service center.
AC Electronic control problem (Invalid Communication).
• Contact a Samsung service center.
HC High temperature heating check
• Clean the lint filter.
• If this information code remains, contact a Samsung service center.(enter the line test mode)
9C1 The electronic control needs to be checked.
• Check if power is supplied properly.
• If the information code remains, contact a Samsung service center.
tC The Thermistor1 resistance is very low or high.
• Check for a clogged lint screen
• Check if the vent system is restricted.
• If this information code remains, contact a Samsung service center.
tC5 The Thermistor2 resistance is very low or high.
• Check for a clogged lint screen.
• Check if the vent system is restricted.
• If this information code remains, contact a Samsung service center.
dF Incorrect door switch.
• Contact a Samsung service center.

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