1. Home
  2. /
  3. Download files from Samsung Cloud to a phone, tablet, or computer

Download files from Samsung Cloud to a phone, tablet, or computer

Note9 showing the Gallery app

When you have multiple devices, sometimes you forget where certain items are stored. Was that video on your phone or tablet? With Samsung Cloud, you can download all your stored photos and videos onto a different device, as long as you're logged into your Samsung account.

Note: Available settings may vary by carrier and software version. Not all countries or carriers support this service.

Download photos and videos on your phone or tablet

Note: The Gallery's Auto Sync feature must be turned on to use this feature.

When you sign into your Samsung account on a different device, your photos and videos from Samsung Cloud will automatically sync. These files will display in Gallery, but they'll disappear if you remove your Samsung account. To prevent this, be sure to save the files on your device's internal storage.

Open the Gallery app, and then touch and hold the photos or videos you want to download. Tap More Options, and then tap Download. The selected photo(s) or video(s) will be downloaded on your phone or tablet.

Download option displayed in Gallery

If you aren't sure what photos are on your phone, there's a away to check. Navigate back to the Samsung Cloud home page. Tap Gallery, and then tap the arrow next to Recently added. Tap All to see the images that are stored on your phone, tablet, and the Cloud. Or, tap Cloud only to see which files are only stored on Samsung Cloud.

Download photos and videos on your computer

That photo on your phone or tablet is so memorable, you want to save it as your desktop background. Luckily, you can download photos and videos stored in Samsung Cloud right onto your computer.

All you need to do is navigate to the web version of Samsung Cloud and sign into your Samsung account. From there, you can download files directly onto your PC or Mac. Select Gallery, hover over your desired file, and then select the O icon. You can select multiple files or select All. When you're done, select the Download icon in the upper right corner of the screen.

Images selected with Download icon highlighted in the upper right corner

Note: Files will be downloaded to C:\Users\[user id]\Downloads by default.

Delete photos and videos

If too many pictures or videos are taking up all your storage space, you can easily delete some.

On a computer

Sign into the Samsung Cloud web version, and then select Gallery. Hover over your desired image, and then select the O icon. You can select multiple files or select All. When you're done, select the Delete icon in the upper right corner of the screen.

Note: After files are deleted, they're stored in the Trash. They will be permanently deleted after 15 days.

Images selected with Delete icon highlighted in the upper right corner

On a phone or tablet

From Settings, search for and select Samsung Cloud. Tap Samsung Cloud, and then tap Gallery. Tap Delete all Gallery data from cloud, and then follow the on-screen instructions.

Information about deleting all Gallery data from the cloud
Comments:
47 people found this helpful.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
MOBILE: 24 HOURS, 7 DAYS A WEEK ALL OTHER: M-F 8-12AM/S-S 9AM-11PM, APPLIANCES 6PM ET Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung Care Pro.

24 HOURS 7 DAYS A WEEK

Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.