1. Home
  2. /
  3. Samsung Device USB Charging Port Moisture

Samsung Device USB Charging Port Moisture

Samsung Android devices will not charge if moisture is present in the USB charging port. This is a preventative measure added to prevent corrosion.

If moisture is present in the USB charging port, a pop-up message will be displayed. The message will be "Charge Port - Moisture has been detected..."

Samsung Galaxy S7 Charging Port Charge Port Moisture has been detected

• Corrosion within the USB charging port can lead to other more serious issues over time – including malfunction or non-function of the charging port.
• Wireless charging is NOT affected by moisture or foreign material in the USB charging port.

Resolution

If moisture does get in the USB charging port follow the recommendations below:

Do not stick any objects into the USB charging port. This can result in damage to the charging mechanism.

  • Water will naturally dry or evaporate from the USB charging port within approximately 1 to 2 hours.

  • Gently shake the device and/or blow into the USB charging port to help remove water or moisture from the port.

If none of the above instructions work, please call 1-800-Samsung or go to a walk in service center.

To find a service location near you,  click here.

FAQs About IP67 or IP68

See below for answers to frequently asked questions regarding Samsung devices with the IP67 or IP68 rating.

  • Q1. Can I use my device in sea water or a swimming pool?

      It is advised NOT to expose the device to water at high pressure, such as ocean waves or a waterfall, or swimming pool.

      Do not immerse in hot water, salt water, ionized water, or soapy water. The device is designed to be water resistant only when the SIM tray is sealed tightly. The device may not operate normally while immersed in water or other liquids, and some functions including charging may not be available unit the device is dried or rinsed of residue as instructed.

  • Q2. What should I do if my device gets wet?

      Wipe the device down smoothly with a clean, soft cloth to dry. If the device is exposed to any liquid other than fresh water, gently rinse the device in fresh water and dry it thoroughly with a clean, soft cloth.

      Failure to rinse the device in fresh water and dry it as instructed may cause the device to suffer from operability or cosmetic issues.

  • Q3. Why doesn’t the microphone appear to work after the device gets wet?

      If the device has been in water or the microphone or speaker is wet, the sound may be muffled. Dry the device using a soft, clean cloth and allow to air dry to improve Mic or speaker function.

Was this content helpful?

Comments:
842 people found this helpful.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon - Fri : 8AM -12 AM (EST) Sat - Sun : 9AM -11 PM (EST)
Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung product expert.

24 HOURS 7 DAYS A WEEK

Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Send us an Email

We’ll respond within 24 hours of your request.

Question about a promotion?

Learn more about Samsung promotions.