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Frequently Asked Questions About Bixby

Have questions about Bixby? Check out our Bixby FAQs below to find some more detailed information about Bixby and how it works.

About Bixby

What devices does Bixby support?

    Currently, Bixby is compatible with the Galaxy S8 / S8+ , Galaxy S9 / S9+, Galaxy Note8, and Galaxy Note9, but we plan to support more models in the future.

Can I customize Bixby's name?

    Bixby's name is not able to be changed.

Does Bixby support Incognito mode?

    Users must login with using a Samsung account in order to use Bixby Voice, thus it does not support incognito mode.

Do I need Wi-Fi or mobile data to use Bixby?

    Yes, to use Bixby, you must be connected to a mobile data or Wi-Fi network.

Bixby Voice may be limited or unavailable under these conditions:

  • During media (video/game/voice) recording

  • During a call (including outgoing call)

  • While docked on the DeX Station

  • Maximum power saving mode

  • Emergency mode

  • Kids mode

  • Mirror link

Bixby Voice

Learn more about Bixby Voice.

What is Open Trivia?

    The Bixby Voice Open Trivia feature allow users to ask general questions about an entity (i.e. a person, place or thing). Bixby Voice will provide news articles (text), videos, webpages, etc. to answer users' questions. 

Can I change the language of Bixby?

    Yes, you can select another language from Bixby Home > Settings > Language and speaking style, or learn how to customize Bixby Voice in detail.

Can I change the speaking style of Bixby Voice?

    No, currently we are supporting one Bixby voice option.

Which functionalities are supported by Bixby Voice?

    In addition, you can also ask Bixby Voice questions, like "what is the weather like outside" or "what movies are playing nearby."

    You can find the supported Apps list and sample commands on Apps with voice and Bixby Labs.

How do I see my last conversations with Bixby?

    You can find your last conversation on My Bixby. My Bixby keeps track of all your conversations and helps you improve on them with phrases you can suggest to improve your Bixby experience. 

How do I know when Bixby is listening?

    Bixby will appear and will be animated on the screen when listening, and white and still when not listening.

Bixby Reminder

Learn more about how to manage your Bixby Reminders and learn how to use Bixby Reminders effectively.

What kind of data can I store in my reminder?

    You can create a reminder with specific tasks in text or checklist format, calls and text messages that you want to make later, and media contents that you want to revisit later such as photos (up to 8 photos in one reminder), videos, and web contents.

Can I set a reminder every time my Bixby Home Card is updated?

    Bixby Home suggests contextually relevant cards based on your usage pattern, but it does not send you separate alerts or notifications.

Bixby Vision

Which languages are supported by the Translator feature?

  • Vision recognizes the following 40 languages for translations:

    Afrikaans, Azerbaijani, Belarusian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese

  • Vision provides the following 104 languages for translation results:

    Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Chichewa, Chinese (Simplified), Chinese (Traditional), Corsican, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Filipino, Finnish, French, Frisian, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kurdish (Kurmanji), Kyrgyz, Lao, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Myanmar (Burmese), Nepali, Norwegian, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Scots Gaelic, Serbian, Sesotho, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tajik, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba, Zulu

Bixby Vision recognizes the image, but mode buttons are not available.

  • In the preview in Camera, make sure that your device is stable and isn't shaking. Pictures are recognized better in bright environments, so try to make the surrounding environment as bright as possible.

  • When taking a picture, make sure that the entire subject is placed at the center of the screen and takes up more than 25 percent of the screen. Avoid filling the whole screen with the subject, and leave at least a 20 percent margin at the edges of your image.

  • When taking a picture, make sure that it's not upside down or rotated. Avoid taking a picture of a wide object while holding the device in portrait orientation.

  • To distinguish products easily, make sure that the picture is of the most identifiable side of a product (i.e., its front is directly facing the camera) when you take the picture.

Have More Questions?

Press the Bixby key to access Bixby Home, touch More Options > Help. Following help options are available:

  • FAQ: look up frequently asked questions by keywords.

  • My questions: see all the questions you have asked and answers received previously.

  • Community: see if anybody has asked the same question or if someone can answer a question for you on Bixby's community page.

  • Call Customer Service: call our customer support service for more personal assistance.

  • Email Customer Service: email our customer support service for questions at your convenience.

  • Report a problem: Is Bixby not working correctly or see something that needs repair? Report it!

Reset Bixby

Feel like you’re talking to a wall? If Bixby is not responding to your voice, get the problem solved and start communicating again. 

From the Home screen, navigate to Apps, and then touch Settings. Touch Apps, and then swipe to and touch Bixby Voice. Touch Storage > CLEAR DATA, and then touch CLEAR CACHE. Bixby will be refreshed and ready to chat again.

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