Frequently asked questions about Samsung Internet

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Safe, secure, and speedy web browsing are what you can expect with Samsung's Internet app. Whether you have a question about device compatibility or want to know how content blockers work, we have the answers to frequently asked questions about Samsung's mobile web browser.

General FAQs

What is the Samsung Internet app?

Samsung created the Internet app to be a simple, fast, and reliable web browser for your phone and tablet.

What devices support the Internet app?

You can use the Internet app on Galaxy phones with Android 5.0 (Lollipop OS) or higher. You can download it from Play Store or Galaxy Store.

How can I install or update the app?

You can download Samsung's Internet app from Play Store or Galaxy Apps.

To update the app, open Play Store, and then tap Menu (the three horizontal lines). Tap My apps & games, and then tap UPDATE next to the Internet app.
 

What are content blockers?

You can use content blockers in the Internet app to block unnecessary content from cluttering your browser. This is only available with third-party apps certified by Samsung.

How can I use content blockers?

To use content blockers, open the Internet app, and then tap Menu (the three horizontal lines). Tap Ad blockers, and then tap the Download icon next to your preferred security app, such as Adblock fast.
 

What is Secret mode?

Secret mode lets you browse the internet in private. When activated, your History, Saved pages, and Bookmarks can't be seen outside of Secret mode. You can also protect your Secret mode data with a password for even more security.

To activate Secret mode, open the Internet app, tap the New Tab icon, and then tap Turn on Secret mode.
 

What is the Internet app's biometric web sign-in?

Biometric web sign-in is an advanced security feature that uses biometric data to sign in to websites. It is available in Internet version 4.0 and above. Devices with fingerprint support can use fingerprint verification to sign in to websites, and some devices with Internet version 5.0 and above support iris verification.

How does biometric web sign-in work?

When you sign in to a website, you will see a Save password popup that asks if you'd like to save your ID/Password. If you check the Fingerprint or Iris option, web sign-in saves the option and will perform the biometric verification step when you visit the website again. You will only be able to sign in if biometric verification is successful.

How can I activate or deactivate the biometric web sign-in feature?

You can turn web sign-in using biometrics on or off. If Samsung Pass is installed on your phone or tablet, Samsung Pass will replace web sign-in using biometrics.

What is CloseBy?

CloseBy lets you learn about useful information that is broadcasted by beacons located nearby.

How can I use CloseBy?

When CloseBy is on, you will receive notifications with web address information when there are beacons nearby that support this feature. You can directly access these addresses by selecting them.

What is Popup Video?

Popup Video is a feature that allows you view web videos in a resizable and movable popup window. Popup Video lets you keep watching videos while browsing the web or even after exiting Internet's browser.

How can I use Popup Video?

When playing a video in Internet in full screen mode, you can enter Popup Video mode by tapping the Popup Video icon in the lower left corner.

What is Video history?

The Internet app provides a video history list that is separate from the overall browsing history list. Video history only shows web videos you've watched. When you view your Video history, you can easily rewatch or share videos.

What is Saved pages?

Saved pages stores the current webpage you are viewing on your device. Once saved, you can open the webpage at any time, even if you're not connected to the internet.

What is an error report?

The Internet app's team of developers strive to anticipate and fix any possible defects, but sometimes unpredictable errors occur. Through the error report menu, you can send an email with a screenshot and device log to the Samsung Internet team. You can review and edit the content to prevent sharing personal information before sending.

Usage FAQs

How can I use the Internet extension with the Chrome browser on my computer?

The Internet extension for Chrome lets you open bookmarks from your phone on your computer and vice versa. You can download the extension from the Chrome Web Store.

How can I use bookmarks in Chrome on my computer with the Internet app?

When you install the Internet extension for Chrome, you can easily access your bookmarks from Chrome and Samsung's Internet app on both your computer and phone.

Can I backup or restore bookmarks in the Internet app?

You can use Smart Switch to back up and restore your data (Bookmarks, Saved pages, Open tabs, History, and Settings).

How can I download video files in the Internet app?

While playing a video using Popup Video or Video history, tap and hold the screen, select the Save video option, and then the video will be downloaded.

Can I save my credit card number to use in autofill?

The Internet app saves and protects your credit card number with Knox's data security technology. It only uses your credit card information for autofill forms after biometric authentication.

How can I activate Dark mode?

Dark mode makes the screen darker in the Internet app. You can activate Dark mode by tapping Menu (the three horizontal lines), and then tapping Dark mode.

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