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Family Hub App Setup

The Family Hub mobile app (on Android and iOS) is your one stop shop for all the advanced mobile features provided with your new Family Hub refrigerator. Up to 6 separate user accounts can be added to the same Family Hub refrigerator. This is just another way Family Hub helps the family stay connected.

Family Hub Setup Requirements

For the Family Hub app to work with the fridge, each Family Hub User Profile must be connected with a separate Samsung account. To link the app and the fridge, just sign into the Family Hub mobile app on your phone with a Samsung account that is on your Family Hub refrigerator.

To get started using the Family Hub mobile app with the Family Hub refrigerator, you must have:

Family Hub Profile Setup On the Refrigerator

Primary accounts may be asked to verify a phone number via SMS the first time a Samsung account is connected; if so, follow all instructions on Family Hub's screen to complete connecting the Samsung account. A working phone number that can get SMS messages is required.

  1. On the Refrigerator, navigate to Settings > Profiles.

  2. Touch Add to create a profile.

  3. Touch Connect to connect a Samsung Account with the profile.

  4. Log in with the ID and Password for the Samsung account, and then touch Sign in.

  5. You'll return to the previous screen again, giving you the option to finish customizing your profile. When everything's right, touch Done to create your profile.

  6. That's all you need to do on the refrigerator. See the next section for finishing up on the phone.

You can also add a Samsung account to an existing user profile by navigating to Settings > Profile. Select your profile and then touch Account Information. Touch Connect Samsung Account and follow the on-screen instructions.

Family Hub Mobile App Setup On the Phone

If you do not connect a Samsung account to a user profile on the Family Hub first, the app will display an error message. "Your Samsung account is not registered to a Family Hub refrigerator. Please register first and come back." If you get this error message, go back and complete Family Hub Profile Setup on the Refrigerator.

  1. Navigate to and open the Family Hub app on the mobile device and Agree to the Terms and Conditions.

  2. Sign into the same Samsung account the User Profile on the Family Hub fridge is connected to.

  3. Follow any remaining onscreen instructions.

    • When the Family Hub app first trys to link between the phone and the refrigerator, it will send a verification code via SMS.

    • The app will try to read the phone number automatically and confirm the code when received. If not, you may be required to enter your phone number and the code manually.

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