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Set Up the Family Hub App on Your Phone

Set up the Family Hub App on your Phone

The Family Hub app is your one-stop-shop for your favorite apps, like Memo, Calendar, and more. You can access these apps from anywhere and use them to control features on your Family Hub fridge. But first, you will need to set up the app on your phone and make sure you have a Samsung account registered on your fridge. Keep reading to learn how to do so.

Family Hub Setup Requirements

To get started using the Family Hub mobile app with the Family Hub refrigerator, you must have:

  • A Samsung account registered on the fridge and phone

  • The Family Hub app installed on your phone

  • A phone with carrier service and a working phone number

Primary accounts may be asked to verify a phone number via SMS the first time a Samsung account is connected; if so, follow all instructions on Family Hub's screen to complete connecting the Samsung account. A working phone number that can get SMS messages is required.

Family Hub Profile Setup On the Refrigerator

For the Family Hub app to work, you need to be signed into the same Samsung account on the Family Hub and on the phone. If you haven't already, you can add your Samsung account to a user profile on the fridge.

Add to an Existing Profile

To add your Samsung account to an existing user profile, navigate to Settings, and then touch Profile. Select your profile, and then touch Account Information. Touch Connect Samsung Account and follow the on-screen instructions.


Create a New Profile

To create a new Family Hub profile, navigate to Settings on the fridge. Touch Profile and then touch Add to create a profile. Enter a profile name and then choose your desired avatar and color. Next, touch Connect to add a Samsung account to the profile. Enter your login information, and then touch Sign in. You'll be brought back to the previous screen - touch Done to create your profile.

That's all you need to do on the refrigerator. See the next section to see what to do on the phone.

Note: Up to 6 separate user accounts can be added to the same Family Hub refrigerator.     

Family Hub Profile Setup on the refrigerator

Family Hub App Setup On the Phone

Now it's time to set up the app on your phone - just a couple more steps until you're good to go.

  1. Navigate to and open the Family Hub app on your phone and allow the different permissions.

  2. Agree to the Terms and Conditions and then touch NEXT.

  3. If you aren't already logged in, sign into the Samsung account that is linked to your user profile on the Family Hub fridge. Then, follow the on-screen instructions.

If this is your first time using the Family Hub app, you will need to register your phone number. You will be sent a verification code through text message. You may be required to enter your phone number and the code manually.

Family Hub App Setup on the phone

If you do not connect a Samsung account to a user profile on the fridge first, the app displays this error: "Your Samsung account is not registered to a Family Hub refrigerator. Please register first and come back."

If you get this error message, go back and complete the Family Hub Profile Setup on the Refrigerator.

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