Access Your Phone Remotely with Find My Mobile
The Find My Mobile feature works with your Samsung Account and allows you to locate, lock or unlock, and wipe lost or stolen Galaxy devices. If your carrier does not support Find My Mobile you can use Google’s similar service instead.
Find My Mobile may not be supported by certain carriers such as Verizon, check with your carrier if they offer a similar service.
Find My Mobile Requirements and Setup
In order to use Find My Mobile, these conditions must be met:
The phone must be turned on.
The phone must be connected to a stable network connection.
A Samsung account must be added to your phone.
Remote control should be activated on your phone (this feature is turned on by default when you add a Samsung account).
Set Up Find My Mobile
From your phone, navigate to and select Settings.
Search for and touch Find My Mobile.
Touch Remote controls or the slider next to the feature to enable.
If a Samsung Account has not been added to the phone you will be prompted to add one before you can enable this feature.
Access Find My Mobile from a PC
To access Find My Mobile, navigate to the Find My Mobile website on a computer. Enter your Samsung account credentials and check I’m not a robot. Finally, select SIGN IN.
Once you are logged in, the main dashboard is made of three panels. On the left, you will find all the devices linked to the Samsung account you are using. If your phone is powered on and connected to a network, the middle panel will display its location on a map. Finally, the right panel will display all the remote options available.
Note: If you are using Find My Mobile to locate a stolen phone, do not go directly to the location on the map. Inform the authorities and let them retrieve it for you.
Some features are not available on all phones.
Locate Your Lost Phone
Where, oh where could your phone be? On a computer, navigate to the Find My Mobile website and log into your Samsung account.
If you don’t know where you put your phone, select Ring. Review the information and select RING. Your phone will start ringing to help you locate it, even if it was set to mute. Once you find it, swipe the X on your phone’s screen to stop the alarm.
Lock or Unlock Your Phone Remotely
This feature is only available through Find My Mobile and removes all stored screen lock and biometric data (fingerprints, Iris, and Facial Recognition) stored on the phone.
If you are worried about your personal data, just remotely lock your phone. This will activate a Lock screen and suspend your cards in Samsung Pay.
On a computer, navigate to the Find My Mobile
website and log into your Samsung account. Select Lock, and then select NEXT. Enter the necessary information, and then select LOCK. If your phone is powered on and connected to the internet, it will automatically lock.
To remotely unlock your phone, select UNLOCK in Find My Mobile. Enter your Samsung account's password, check I'm not a robot, and then select NEXT. If your phone is powered on and connected to a network, it will be unlocked.
Note: If locking or unlocking your phone was unsuccessful, a red exclamation point will appear.
Erase Data Remotely
Don’t let that phone thief access your private data. You can wipe it clean using a computer.
Navigate to the Find My Mobile website and log into your Samsung account. Select Erase data, and review the information. Remember, your phone will be completely reset and you will lose all your data. If you agree, select ERASE. Enter your Samsung account password, and then select NEXT. If your phone is powered on and connected to a network, all of its data will be wiped, including your financial data in Samsung Pay.
Note: If a Google account is registered on your phone, you will need to sign into the account before you can use the phone again.
No Access to Samsung Account
If you can't access your Samsung account, Google has a similar service called Find My Phone. If your phone was connected to a Google account, you should be able to use that service.
What if you never linked your phone to a Google or a Samsung account? Unfortunately, nothing can be done if your phone is lost or stolen. Make sure you set up a Samsung or Google account on your phone next time.
If you have your phone but can’t remember your account details, there is still one last solution: go to a Samsung Center or your phone provider. With proof of purchase, they will be able to factory reset your phone. Keep in mind you will get access to your phone, but any data on it will be erased.
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