The new SmartThings tracker

Woman attaching SmartThings Tracker to her dog's collar

The world is a big place and sometimes it can be easy to get lost. If you purchase a SmartThings tracker, you won't ever have to worry about losing a loved one again. Whether it's your dog, your children, or a priceless item, you can track their exact location, so you’ll always know if they are safe.

Benefits of the SmartThings Tracker

With the new SmartThings tracker, you don’t have to wonder if your teenager arrived at their friend's house safely. If a loved one has the tracker with them, you can request their location at any time with the On-Demand feature.

Open the SmartThings app and then tap Menu (the three horizontal lines). Tap All devices, then tap the SmartThings Tracker, and then tap the Request icon in the lower right hand corner. You’ll then be sent their coordinates. Or, your loved one can press the tracker's Power button twice to send their real-time location to you.

You won’t have to worry about the tracker’s battery dying, either. It has an extended battery life and you only need to charge it once or twice a week. It also has a Power Saving mode.

Woman using the SmartThings tracker

In order for the tracker to work, it needs to be connected to a SmartThings hub. Here are the compatible hubs:

  • SmartThings V2 hubs

  • SmartThings V3 hubs

  • SmartThings Wi-Fi hubs

  • The ADT smart security panel

  • Connect Home hubs

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Help with your Order

Your order, returns, refunds and trade-in questions answered

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help