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SmartThings Tracker Frequently Asked Questions

The SmartThings tracker uses GPS and cloud technology to monitor the whereabouts of your family, pets, or items. Read the FAQ below to learn how to get the most out of your tracker, so you can keep everyone safe.

Check the Tracker's Status

How can I check if the tracker is powered on and working?

    To check if the tracker is working properly, press the Power button once. If the LED blinks blue once, the tracker is on and it’s working. It may blink red when the battery is low.

    If the tracker alternates between blue, red, and green, it's not currently connected to SmartThings and is searching for a phone. If it blinks blue continuously, it's in pairing mode.

How can I check the Tracker's status?

    To see the tracker’s status, navigate to the Samsung folder and open the SmartThings app. Touch the Devices tab and find the SmartThings Tracker card.

    Three different statuses may display in the tracker’s card:    

    • Connected: If the card is blue and says “Connected,” it means the tracker is working normally. The last confirmed location will also display.    

    • Disconnected: If the card is gray and says “Disconnected,” tracker has disconnected from your network. The most likely cause is the tracker having no power or being turned off.

    • Power Saving Mode: If the card is blue and says “Power saving mode,” the tracker is in Power saving mode. While in this mode, the tracker will not communicate with SmartThings and will not perform location measurements until it exits Power saving mode.

Is the tracker water resistant?

    The SmartThings tracker has an IP68 rating, the highest rating for water resistance. It can be submerged in up to 5 feet of water for 30 minutes. However, you should make sure that the tracker and its charger are completely dry before charging.

Location Measurements and Geofencing Zones

How often can the tracker measure locations?

    By default, automatic location measurements are turned off. However, you can set the automatic measurement cycle to run every 10 minutes, 30 minutes, 1 hour, 3 hours, or 5 hours.

    There is no limit for how many times you can measure a location per day. However, depending on the network connection, you have to wait about one to five minutes before you can request a location again.    

    Frequent measurements may affect battery consumption.

How can I change the automatic location cycle for the tracker?

    You can change the settings for the automatic measurements in the SmartThings app. Navigate to the Samsung folder and then open SmartThings. Touch the Devices tab and then touch SmartThings Tracker. Touch More Options, and then touch Settings. Touch Location updates and then choose your desired setting.

Can a loved one be tracked when the tracker is powered off?

    No, the tracker can only be monitored when the tracker is on and has a network connection. If needed, you can view their last reported location in the SmartThings app.

How can I manage Safe Zones or view when the tracker moves through a Zone?

    To manage your Safe Zones, navigate to the Samsung folder and then open SmartThings. Touch the Devices tab and then touch SmartThings Tracker. Touch More Options, and then touch Settings. Touch Manage zones and then select Edit to modify the Zone. Touch Enter/leave notifications and then choose your desired option. Next, touch SAVE.    

Delete or Get Rid of the Tracker

Can I delete the location data measured from the app?

    No, you cannot manually delete location data. However, the SmartThings app automatically deletes location data that is over one week old.

I would like to sell or give the tracker to someone else. What should I do?

    Before giving away your tracker, you must delete it from your SmartThings account. Navigate to the Samsung folder and then open the SmartThings app. Touch the Devices tab and then touch More Options. Touch Edit and then touch the Delete icon next to the corresponding tracker.

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