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One UI Beta Frequently Asked Questions

One UI Beta

Samsung is conducting a One UI Beta Program, which was designed to provide a better customer experience through a more reliable operating system (OS), as well as make updates based on user feedback. If you participate in the One UI Beta Program you will be one of the first to experience the new features and the latest (UX) with the Android 9.0 Pie OS. During the One UI Beta Program you will be able to send us your feedback on areas including: device performance, stability, and usability. The One UI Beta Program is owned and operated solely by Samsung.

The Samsung One UI Beta software may cause unexpected errors or malfunctions and may not contain all of the features that will be released with the official software.

Frequently Asked Questions

  1. What is the One UI Beta Program?

    Samsung is conducting a One UI Beta Program, which was designed to provide a better customer experience through a more reliable operating system (OS), as well as make updates based on user feedback. If you participate in the One UI Beta Program you will be one of the first to experience the new features and the latest (UX) with the Android 9.0 Pie OS. During the One UI Beta Program you will be able to send us your feedback on areas including: device performance, stability, and usability. The One UI Beta Program is owned and operated solely by Samsung.

  2. How do I know if I am eligible or not?

    • You must have a GS9 or GS9+ (Sprint, TMO or Unlocked) or Note9 (Unlocked) device to be eligible to participate at this time. 

       

    • This program is limited and will be first come first serve. 

  3. How can I participate in the One UI Beta Program?

    • To participate in the One UI Beta program you will need to download the Samsung+ app from Galaxy Apps or the Google Play Store.

    • Once installed launch Samsung+ and submit the One UI Beta Program application. This can be located on the Home Screen of the app. 

    In order to participate a valid Samsung Account is required, along with additional information that is required in order to finalize the registration process.  Create Account

  4. How do I install the Beta software?

    Once the registration process has been completed navigate to Settings > Software Updates then touch Download updates manually

    Software updates will be pushed out in phases, which may cause some user’s to receive updates later than others.

  5. Do I have to pay to participate in the One UI Beta Program?

    The One UI Beta Program is free, however in order to participate you will need a Mobile Data Plan or access to a WIFI network to connect and install updates. Using mobile data networks may incur costs, so we recommend you download and update the software using a Wi-Fi connection.

  6. How can I send my feedback to Samsung?

    • After installing the Beta software, navigate to and select the Samsung Members app.

    • In the app you can send performance-related feedback such as: errors received, OS malfunctions, and/or any instances of any poor performance you may have experienced. Navigate to Beta Feedback > Send Feedback > Error Reports.

    • If you have any UX/UI-related feedback, such as new suggestions or usability, please post it under Suggestion in the Beta Community section. You can also send general recommendations about beta software through the Contact us menu.

    • It is important that the background logs are captured properly when submitting an error. This can take up to 5 minutes and requires the logs to be captured within 2-3 minutes after the issue occurs. While capturing the logs you cannot exit the process or the logs will be corrupt and unusable.

  7. What is the reward for participating in the One UI Beta Program?

    The One UI Beta is based on user opt-in and was developed to ensure a better experience for our customers through feedback. You could make a difference for all Samsung customers receiving this software release through your suggestions and findings.

  8. Is the Beta software confidential?

    The One UI Beta Program can only be used for personal or non-commercial purposes and must follow the guidelines outlined in the Terms & Conditions.

  9. Is there any preparation required for the One UI Beta Program?

    Unexpected data loss can occur during the Beta program, so Samsung strongly recommends that users perform a device backup with Samsung Smart Switch before installing the Beta software, as well as updating all apps to the latest version to reduce any compatibility issues.

  10. How can I unregister from the One UI Beta Program?

    To unregister from the beta program open the Samsung Members app, then navigate to Settings > One UI Beta Program > Deregister.

    You will need to re-install (rollback) to the Samsung Official software that was being used prior to participating in this Beta program. This can be done with Samsung Smart Switch on PC. Once the software is re-installed, the device will be reset and all data that was generated during the One UI Beta Program will be erased. All data that was backed up before installing the Beta software can be recovered, however there may be limitations in recovering data that was created after installing the Beta software. 

    If you need assistance having your software rolled back to the latest approved version you can go to Samsung.com and locate the Service Center in your area. Please call the service center prior to visiting to ensure that you are able to bring your device before making a trip.  Locate Service Center

  11. How do I rollback to my previous software during the Beta program?

    • Download and Install the Samsung Smart Switch PC Version.

    • Connect your phone to your PC and then launch SmartSwitch. Press Update to rollback to your previous Samsung approved software. 

  12. After finishing the beta program, is it possible to keep using the Beta software?

    Yes, you can use it until the new official version releases! Once the official version is available you can update to it by going to Settings > Software update > Download Updates Manually.

  13. What if an error occurs while installing the Beta software. What should I do?

    One UI Beta Program is run by Samsung, independently conducted without network operators.

    If you receive an error during the software installation, please go to your nearest Samsung  Service Center

  14. If my device was repaired at a Service Center during the One UI Beta Program, can I  re-install the Beta software again?

    Yes, you can update the software to the latest official version or reset it in a Service Center.

    You can also re-install the beta software through a software update by going to Settings > Software update > Download Updates Manually

  15. Who should I reach out to if I have questions about the One UI Beta Program?

    For Beta registration Issues, please post your question/issue in the Beta Registration Issues thread in Samsung Community.

    For all other beta program queries, please contact us through the Community section in the Samsung Members App.

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