Use Diagnostics in Samsung Members

Use Diagnostics in Samsung Members

While some apps may drain your battery, Samsung Members protects your phone and helps it run better by performing diagnostic tests. After you run speed tests and check on your phone’s storage and battery forecast, you can clean up memory and optimize settings to speed up your phone.

Diagnostics Tools

Clearing up your phone’s storage or optimizing the brightness and screen timeout goes a long way in improving your phone’s performance. Optimize your phone’s settings to speed up your phone.

Open Samsung Members, and then touch the Get Help tab. Touch View More next to Diagnostic. Here are the different options you can use:   

  • Overall Health: Touch VIEW RESULTS to see if your device passed Diagnostic tests.

  • Battery Forecast: Check how long your battery is expected to last based on your charging time.

  • Battery Optimizer: Optimize individual settings like screen timeout and auto-brightness, or optimize all settings by touching OPTIMIZE ALL SETTINGS for improved battery life.

  • Storage Manager: View your storage breakdown on your phone and clear out space by touching FREE UP STORAGE.

  • Connection Speed: Test your phone’s Ping, Download, and Upload speeds. Touch WI-FI or MOBILE and then touch START SPEED TEST to check your phone’s performance.

Samsung Members Diagnostic

How would you like to contact us?

Message Us

Get support from Samsung Experts and Samsung Care Pros Or Text HELP to 62913

24 HOURS 7 DAYS A WEEK

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Help with your Order

Your order, returns, refunds and trade-in questions answered

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help