Use Samsung Members to troubleshoot your Galaxy phone

The Samsung Members app has an ever-growing library of content to help you use your Galaxy phone or tablet. For instance, you can look up troubleshooting tips and articles to help with any issues you may be experiencing, as well as use diagnostic tools to test out some of your device’s functions.

Galaxy S24 Ultra displaying Samsung Members home screen

Use Samsung Members to troubleshoot your Galaxy phone

Run diagnostics in Samsung Members

Diagnostics screen displaying various icons in Samsung Members

Not only does the Samsung Members app offer tips for using your device, but it also has some handy troubleshooting features. You can run diagnostic tests right from the app if you’d like to check your Camera, microphone, or another of your device’s functions. Running these diagnostic tests will make sure your device is working properly.

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Find content in Samsung Members

UI Optimization on search bar in Samsung Members

To find content, open the Samsung Members app, and then tap the Discover tab. Swipe left and right on the banner at the top to look through featured articles and videos. You can browse the different sections on the Discover tab or tap the Search icon in the top right corner to search for something specific.

After searching for a topic, you’ll see the following tabs at the top of the screen:

Solutions: You can check out Samsung’s Support Content if you need help with a particular topic or device.
Notices: Review important information and news about devices, UI, and software upgrades.
News and tips: View short videos and read articles that will provide you with helpful tips.
Users: You can see other Samsung Members users.
Community: Ask questions and share solutions with other Samsung users.

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Cannot use Samsung Members to troubleshoot

Samsung Support website on a Galaxy phone

If you cannot access the Samsung Members app due to issues with your device's screen, power, battery, or with the app itself, please visit our Support Center to view our troubleshooting guides or to request service.

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Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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