Fix Transaction Errors in Samsung Pay

If you're having problems making a transaction with Samsung Wallet, we're here to help. There are a couple reasons why a transaction may not go through, such as a weak internet connection. If you can't make a payment with Samsung Wallet, keep reading to get assistance.

Galaxy phone hovering over a point of sale terminal while using Samsung Wallet

Fix Transaction Errors in Samsung Pay

Transaction errors on a payment terminal

Note

When using Rewards Points or the Rewards Visa card, the transaction will be declined if you are trying to get cash back.

If you receive a transaction error on the cashier's payment terminal, make sure there isn't an issue with your credit or debit card, such as insufficient funds.

Once the payment information is sent to the terminal, the transaction is now between the merchant and the card's network (such as Visa, MasterCard, or American Express). It is not the responsibility of Samsung Wallet.

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Phone placement for payment terminals

Make sure you are placing your phone in the right spot when making a transaction. Take a look at the examples below to see where to place your phone at common payment terminals:

If a payment terminal uses NFC to make transactions, you may need to place your phone in a slightly different position. Check out the examples below:

MST phone placement:

NFC phone placement:

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NFC feature

Make sure the NFC feature is activated on your phone or watch when making a transaction. If it isn't, you may receive a transaction error because the payment terminal and your device will not be able to communicate.

Navigate to and open Settings, then tap Connections, and then tap NFC and contactless payments.
Tap the switch at the top to turn it on, and then tap Contactless payments.
Select Samsung Pay.

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Non-supported card readers

Samsung Wallet will not work with card readers that do not support NFC or MST. These types of card readers are commonly found at gas stations (pump stations), bus and train stations, and vending machines.

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Fingerprint is not recognized

If you can't make a payment, it may be because your fingerprint isn't being recognized by the phone.

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Using a case or cover

For best results, we recommend using Samsung-approved cases for your phone. If you are using a third-party (non-OEM) case, you may have trouble making a payment. A very thick case or cover can block the signal between the phone and the payment terminal.

If you are having trouble making a payment with Samsung Wallet, remove the case or cover and try again.

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No network connection error

If you receive a "No network connection" or "Network problem occurred" error message while using Samsung Wallet, make sure your phone is connected to Wi-Fi or mobile data.

If the problem continues, try restarting your phone. This can help reestablish a connection with your Wi-Fi network or mobile service provider.

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Contact us

If you continue to experience problems with the app, please contact Samsung Wallet support using the Samsung Members app.

To contact us, open Samsung Wallet on your phone. Tap the All tab, then tap More options (the three vertical dots), and then tap Settings. Swipe to and tap Contact us to access Samsung Members.

You can also call +1 844-SAM-PAYS (726-7297).

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Fix transaction errors in Samsung Pay

If you're having problems making a transaction in Samsung Pay, it could be based on several different factors. For example, a transaction may not go through if you have a weak internet connection.

Make an in-store payment with Samsung Pay

Make a payment using the app With Samsung Pay, you can purchase things without digging through your wallet. When you're ready to pay, open Samsung Pay on your phone. Tap the Pay tab, and select your preferred card. Tap Pay again, and then choose your desired security option, such as entering your PIN or fingerprints. Enter the required security inf

Missing or incorrect transaction information in Samsung Pay

When you use your credit or debit cards in Samsung Pay, you'll be able to view your recent transactions for those cards. However, a weak internet connection or a card issuer's policy may prevent transactions from showing up in the app. Other times, the full transaction amount may not display until a later date. There are a few steps you can follow

View recent transactions in Samsung Pay

If you want to keep track of your spending, Samsung Wallet has you covered. You can view transactions made through the app until one month after purchase. You'll also receive a push notification with details of your transaction after each purchase.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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