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Downloads and Product Info

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Solutions

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How To

Troubleshoot issues with apps on a phone or tablet

If you are having issues with apps, there are a few things you can try to resolve the problem. Clearing the app cache, updating the app, rebooting your device, and updating your...

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How To

Galaxy phone is not recognizing fingerprints

Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe. If you are having trouble using your...

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Software & Apps

Phone or Tablet Cannot Make Purchases Through Samsung Billing

Samsung Billing is the behind the scenes payment service used by the Galaxy Store and Galaxy Themes apps. If you are having trouble purchasing an item in either app, it's possible...

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Network & Connectivity

Galaxy phone's GPS signal is lost

There are several reasons why a phone's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is...

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Interactive guide

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Community

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MOBILE: 24 HOURS, 7 DAYS A WEEK ALL OTHER: M-F 8-12AM/S-S 9AM-11PM, APPLIANCES 6PM ET Printer support visit: hp.com/support/samsung

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