TV & Home Appliances

Samsung Care

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What we are

Our national network of Samsung Certified technicians are ready to help you where you live, from hard-to-reach rural areas to large cities. Our goal is to provide you with a convenient service that works for you. We make it easy to schedule a technician who is highly skilled to complete the work.
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US CXA® 2023 Gold Award Winner

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Convenient Service

  • With over 8,000 Samsung Certified repair technicians and 2,400 service center locations, we can provide in-home service in metro areas and rural parts of the US with award-winning[1] Samsung Beyond Boundaries, and Samsung Traveling Techs programs. All combined, Samsung can provide 99.9%* of the U.S. with convenient Care coverage.
  • For self-help, watch our video tutorials or connect with the community.
  • For technical support Call (8 AM - 12 AM EST) or text us 24 hours, 7 days a week

    800-726-7864 

Quality

  • Ranked #1 in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome for Home Appliances[2].
  • Ranked #1 for TV: Warranty coverage, Overall Quality and Product Quality[3], and Durability[4].
  • Samsung Certified repair technicians go through 100 hours of rigorous training, a background check and get certified each year.
  • Samsung Certified repair technicians only use genuine Samsung parts for in-warranty and out-of-warranty products. Learn more
  • 10-diagnostic tests are performed to identify and troubleshoot your home appliance for repair.

Samsung Upfront Pricing for Out-of-Warranty Repairs

  • We are industry-first in home appliances price transparency for any out-of-warranty repairs. We share the price first before any repairs.
  • We schedule by demand and capacity so you can get the right technician for your in-home service.
  • Our technicians save time by bringing the right parts the first time by using the parts predictor.
Schedule a repair

Samsung Account

One account. Everything you need.

Access Samsung Care with your Samsung account to get product support, order tracking, exclusive rewards and offers. Request a repair service and get assistance with ease directly from your Samsung account.
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Samsung Care Plus

Added protection and confidence.

  • Food loss and clothing reimbursement
  • Power surge coverage
  • Guaranteed repair or replacement
  • TV removal and remount
  • 24/7 Tech Expert
Buy Samsung Care Plus Learn more

Innovations for better living

From research and development to the service you get at home, we’re constantly striving to make your life easier, more connected, and better than yesterday.

  • Connect your entire home with SmartThings. You can monitor and control your connected home appliances, all with one app.
  • We believe a greener planet starts at home. With smart connectivity, you can monitor your energy usage across your appliances.
  • Backed by industry-leading warranties.
Explore our innovations
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
  • IT/Computing 8 AM - 12 AM EST 7 days a week
  • Text Support 24 hours a day 7 days a week
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[1] Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.

*99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer are covered; in-warranty service only.

[2] Samsung tied with one other Appliances brand for Service Ease and two other brands for Service Time. Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflects annual feedback from more than 250K US consumers.

[3] Samsung tied with three other TV brands for Overall Quality and Product Quality.

[4] Samsung tied with one other TV brand for Image Quality and three other TV brands for Durability and Sound Quality.

Compared to other measured TV manufacturers in the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own TVs. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflects annual feedback from more than 250K US consumers.