TVs, Home Appliances & Monitors
Samsung Care
We got you. Here’s how.
Our job is to make your life easier with convenient service options. Our national network of Samsung Certified technicians are ready to help wherever you live, from hard-to-reach rural areas to large cities. And we make it easy to schedule a highly skilled technician to complete the work.
Convenient Service
- With over 1,000 Samsung Certified repair technicians and 2,400 service center locations, we can provide in-home service in metro areas and rural parts of the US with Samsung Beyond Boundaries. All combined, Samsung can provide 99%‡ of the U.S. with convenient Care coverage.
- Our mail-in repair service for small 20-34-inch in-warranty computer monitors and TVs includes free shipping.
- For in-warranty repairs for vacuums and soundbars, we can provide a QR code that can be used at The UPS Store locations to package and ship your item to Samsung at no cost.
- For self-help, watch our video tutorials or connect with the community.
- For technical support Call (8 AM – 9 PM EST, Monday – Friday, and 8 AM – 6 PM Saturday and Sunday) or text us 24 hours, 7 days a week
800-726-7864
Quality
- Samsung Certified repair technicians go through 100 hours of rigorous training, a background check and get certified each year.
- Samsung Certified repair technicians only use genuine Samsung parts for in-warranty and out-of-warranty products. Learn more
- 10-diagnostic tests are performed to identify and troubleshoot your home appliance for repair.
Samsung Out-of-Warranty Repairs
- We schedule by demand and capacity so you can get the right technician for your in-home service.
- Our technicians save time by bringing the right parts the first time by using the parts predictor.
Samsung Account
One account. Everything you need.
Access Samsung Care with your Samsung account to get product support, order tracking, exclusive rewards and offers. Request a repair service and get assistance with ease directly from your Samsung account.
Samsung Care Plus
Added protection and confidence.
- Food loss and clothing reimbursement
- Power surge coverage
- Guaranteed repair or replacement
- TV removal and remount
- 24/7 Tech Expert
Innovations for better living
From research and development to the service you get at home, we’re constantly striving to make your life easier, more connected, and better than yesterday.
- Connect your entire home with SmartThings. You can monitor and control your connected home appliances, all with one app.
- We believe a greener planet starts at home. With smart connectivity, you can monitor your energy usage across your appliances.
- Backed by industry-leading warranties.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.
‡ Coverage includes 99% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
° Customers were not compensated for their testimonials. Individual experiences may vary.
