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Request service or check warranty status for registered products.

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Care SMS
Get personalized messages about your product
Receive personalized Care messages to get the most out of your product, warranty updates, service information, and more. Provide a mobile phone number for product updates.
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*By submitting your phone number, you agree to receive automated text messages about your product. Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Message frequency varies. Messaging and data rates may apply. View Terms & Privacy
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Care SMS
Welcome to Care Text Messages!
You will receive personalized Care messages to get the most out of your product, warranty updates, service information, and more.
Notifications
Get personalized messages with tailored support content on how to fully utilize your product.
Service Feature
Receive notifications on your repair service, product warranty status and software updates.
24/7 Agent Support
Text HELP for live agent support anytime, anywhere 24/7.
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Care SMS
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You will not received messages with Care Messages. If can always Opt back-in for exclusive benefits and notifications.
You will receive personalized Care messages about your product which include how to get the most out of your product, warranty updates, service information, and more.
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*By submitting your phone number, you agree to receive automated text messages about your product. Messaging and date rates may apply. Read our Privacy Policy.

It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase
To further assist with your repair request, please call us at 1-800-SAMSUNG or schedule a callwith a Samsung Pro.
Your Service Details (Mail In)



Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Manufacture Warranty valid
through: Date not available
Service Request Number
Customer Unit Receive Date
Date not available
Expected repair date
Date not available
Ship Date
Date not available
Repair Completed Date
Date not available
Tracking Number (to Samsung)
Model Number:
Carrier Name
Tracking Number (from
Samsung)
Your Service Details (In Home)



Appoinment Date
Service Request Number
Product Information
N/A
Warranty
Warranty Unknown

COVID-19 notice

Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.

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Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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1This warranty extension applies to noncommercial use of your product only

*Samsung Rewards Points will be reflected in your account anywhere between 15-45 days from your date of purchase on products that have not been returned during the return period (15-30) days.