Steps to a smarter switch

Switch to Samsung

Man looking at devices

Prepare to switch

Make sure you have everything needed for a smooth transfer
  • Fully charged devices. 
  • Charger for each device. (Transfer time can be long if you need to transfer a lot of data)
  • USB cable from your new device or USB cable from your old device and USB OTG adapter. (Wired transfer only)
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Download Smart Switch
You'll need Smart Switch on your old and new device. It will already be on your new Samsung device so be sure to download it on your old device.
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Insert your sim card
Install your SIM card in your new device. Once the transfer is complete, you can make calls, send and receive messages, and more.
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Start the transfer

Open Smart Switch on your old device and your new Samsung device to begin the transfer.

Note: Wireless transfer is the preferred way to transfer.

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Prepare to switch

auto-DESK_prepare-USB-C_684x684 auto-DESK_prepare-USB-C_684x684
Make sure you have everything needed for a smooth transfer
  • Fully charged devices. 
  • Charger for each device. (Transfer time can be long if you need to transfer a lot of data)
  • USB cable from your new device or USB cable from your old device and USB OTG adapter. (Wired transfer only)
auto-Desk_DownloadSmart_Switch_684x684 auto-Desk_DownloadSmart_Switch_684x684
Download Smart Switch
You'll need Smart Switch on your old and new device. It will already be on your new Samsung device so be sure to download it on your old device.
auto-simcard_684x684 auto-simcard_684x684
Insert your sim card
Install your SIM card in your new device. Once the transfer is complete, you can make calls, send and receive messages, and more.
auto-stepstoswitch-TransferYourData_684x684 auto-stepstoswitch-TransferYourData_684x684
Start the transfer

Open Smart Switch on your old device and your new Samsung device to begin the transfer.

Note: Wireless transfer is the preferred way to transfer.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST 7 days a week
  • IT/Computing Support 8 AM - 12 AM EST 7 days a week
  • Order Support Order Help