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Access Your Phone's Data if the Touchscreen is Not Responding

Most people have important data on their phones they don't want to lose. If anything happens to your phone and your data isn't backed up, don't fret. All hope is not lost! Always make sure to back up your data, but just in case you didn't, we have another solution for you to get all those pictures and files back.

Touchscreen Doesn't Work but the Screen is Still Visible

Did you drop your phone and accidentally smash the screen? Even if you can no longer use the touchscreen, you can still access data, such as pictures or messages, using a USB mouse.

For Galaxy S8, S9, and Note8, you can use the USB Connector that came with your phone to connect a mouse. For other phone models, you can purchase a USB Connection Kit.

Connect the adapter to your phone, and then connect the mouse's USB to the adapter. You can also connect a keyboard the same way, so you are able to enter your PIN or Password.

Now that you're connected, you can click your way through backing up your data.

Note: To get back to the Home screen, use the right click on your mouse.

Nothing is Visible on the Screen

If your phone's screen is damaged and you can no longer see anything on it, you can back it up by connecting it to your TV. If your phone has a micro USB-C port, you'll need a USB-C to HDMI adapter. Or, if your phone has a micro USB-B port, you'll need a USB-B to HDMI adapter. You will also need an HDMI cable.

Connect the adapter to your phone, and then connect the HDMI cable to the adapter. Next, connect the other end of the HDMI cable to the TV's HDMI port. Power on your TV, and then select the input that your phone is connected to. Once connected, you'll see your phone's screen on the TV. From here, you can mimic movements on your phone and back up your data.

Note: Not all Samsung phones support HDMI display output.

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