Back up and restore data using Samsung Cloud
If you accidentally delete a file on your phone, don't panic. When you back up and restore your content using Samsung Cloud, you'll be able to download the file again. You can even restore files and sync data on other devices when you are logged into your Samsung account.
Note: Available settings may vary by carrier and software version. Not all countries or carriers support this service. Samsung Cloud is not available on Verizon phones or tablets.
Content types that can be backed up
Note: Files larger than 1 GB can't be backed up to Samsung Cloud.
Backing up your data is a little different than syncing. When you back up, you save files from a device to the cloud, so they can be redownloaded later. These files won't automatically appear on your other devices unless you manually restore them. Syncing, on the other hand, just adds updated information to a device.
Here are some apps on your phone that support the back up and restore feature:
Calendar: Events and tasks saved on your phone
Contacts: Contacts, email addresses and business cards saved on your phone or USIM
Phone: Call and message history
Clock: Alarms, world clocks, and timers
Home screen: Layout, wallpapers, and Samsung DeX settings (your default wallpapers won't be backed up)
Apps: Installation files and app settings
Settings: Accessibility settings, ringtones, Samsung Keyboard options, Wi-Fi settings, and Always on Display settings (your default ringtone won't be backed up)
Messages: Enhanced messages, multimedia messages, and text messages
Music: Audio files (MP3, M4A, 3GA, OGG, and WAV files)
Voice Recorder: Audio recordings
Documents: DOC, PDF, TXT, and HTML files
Manually back up data
Make sure you don't lose that precious video of your baby's first steps. Back up your data, so you can relive your special moments.
From Settings, tap Accounts and backup, and then tap Samsung Cloud. Swipe down to and tap Back up this phone. On the next screen, select the content you want to back up, or simply tap Select all. When you're ready, tap Back up. Once it's finished, tap Done.
Note: For more information, tap More Options, and then tap More information.
Automatically back up data
Your data is backed up automatically once every 24 hours. But your phone needs to be charging, connected to a Wi-Fi network, and the screen needs to be off for at least an hour. You can also customize what files are automatically backed up.
From Settings, tap Accounts and backup, and then tap Samsung Cloud. Tap More Options and then tap Settings. Next, tap Sync and auto backup settings, and then tap the Auto back up tab. Here, you can adjust which options get backed up automatically; tap the switch next to your desired apps.
Enabling Auto back up also ensures that your Cloud storage account is safe from deletion. Any accounts or categories such as contacts, calendars, photos, videos, keyboard data, etc. that are not used within a 12 month period could be subject to deletion.
Note: Content will not automatically back up if the cloud storage is full.
Restore backup data
Once everything is backed up on Samsung Cloud, restoring your data is simple. You can transfer it to a new or different device using the Restore feature.
From Settings, tap Accounts and backup, and then tap Backup and restore. Tap Restore data, select your desired device, and then select the content you want to restore. Next, tap Restore. If needed, follow the on-screen instructions to download your backup data.
Note: You cannot use this method on a computer.
Delete backup data
If you no longer want something on Samsung Cloud, you can delete it to save space.
From Settings, tap Accounts and backup and then tap Samsung Cloud. Swipe to and tap Delete backup, and then select the backup data you want to delete. When you're done, tap Delete, and then tap Delete again to confirm.
Other answers that might help
How would you like to contact us?
Get support from Samsung Experts and Samsung Care Pros Or Text HELP to 62913
Help with your Order
Your order, returns, refunds and trade-in questions answered
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help