1. Home
  2. /
  3. Back Up and Restore Data Using Samsung Cloud

Back Up and Restore Data Using Samsung Cloud

Backup and restore screen in Samsung Cloud

If you accidentally delete a file on your phone, don't panic. When you back up and restore your content using Samsung Cloud, you'll be able to download the file again. You can even restore files and sync data on other devices when you are logged into your Samsung account. Read on to learn how to back up all your important content.

Available screens and settings may vary by wireless service provider and software version.

Samsung Cloud may not be available depending on your country or carrier.

The Types of Content That Can Be Backed Up

Files larger than 1 GB can't be backed up to Samsung Cloud.

Backing up your data is a little different than syncing. When you back up, you save files from a device to the cloud, so they can be redownloaded later. These files won't automatically appear on your other devices unless you manually restore them. Syncing, on the other hand, just adds updated information to a device.

Here are some apps on your phone that support the back up and restore feature:

  • Calendar: events and tasks saved on your phone.

  • Contacts: contacts, email addresses and business cards saved on your phone or USIM.

  • Phone: call and message history.

  • Clock: alarms, world clocks and timers.

  • Home screen: layout, wallpapers, and Samsung DeX settings. (Your default walppapers won't be backed up.)

  • Apps: installation files and app settings.

  • Settings: Accessibility settings, ringtones, Samsung Keyboard options, Wi-Fi settings, and Always on Display settings. (Your default ringtone won't be backed up.)

  • Messages: enhanced messages, multimedia messages, and text messages.

  • Music: audio files (MP3, M4A, 3GA, OGG, and WAV files).

  • Voice Recorder: recordings.

  • Documents: DOC, PDF, TXT, and HTML files.

Manually Back Up Data

Make sure you don't lose that precious video of your baby's first steps. Back up your data, so you can relive that special moment. Here’s how you do it:

From Settings, search for and select Backup and restore. Then, touch Back up data. Choose what data to back up or touch Select all. Then, touch BACK UP.

Note: For more information, touch More Options, and then touch More information.

List of data to manually back up on Samsung Cloud

Automatically Back Up Data

Your data is backed up automatically once every 24 hours. But your phone needs to be charging, connected to a Wi-Fi network, and the screen needs to be off for at least an hour. To customize what files are automatically backed up, follow the steps below:

From Settings, search for and select Samsung Cloud, and then touch More Options. Touch Settings, and then touch Auto backup settings. Here, you can adjust which options get backed up automatically.

Note: Content will not automatically back up if the cloud storage is full. Also, Auto Back Up is only available through Wi-Fi.

Auto Backup Settings in Samsung Cloud

Restore Backup Data

Once everything is backed up on Samsung Cloud, restoring your data is simple. You can transfer it to a new or different device using the Restore feature. Here's how:

From Settings, search for and select Backup and restore. Touch Restore data, select your desired device, and then select the content you want to restore. Next, touch RESTORE. If needed, follow the on-screen instructions to download your backup data.

Backup data to restore in Samsung Cloud

Delete Backup Data

If you no longer want something on Samsung Cloud, you can delete it to save space. Just follow these steps:

From Settings, search for and select Samsung Cloud. Swipe to the BACKUP AND RESTORE section, and then select your current phone (i.e. Galaxy Note9). Touch Delete backup, and then select the backup data you want to delete. When you're done, touch DELETE, and then touch DELETE again to confirm.

Select backup data to delete
Share this article
44 people found this helpful.
Was this content helpful?

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
MOBILE: 24 hours, 7 days a week ALL OTHER: M-F 8-12AM/S-S 9AM-11PM, APPLIANCES 6PM ET Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung Care Pro.


Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.