Touchscreen issues on your Samsung PC

If your Samsung PC has a touchscreen but it isn't working, responding, or it's inaccurate, there are few things you can do. For example, sometimes all you need to do is restart the computer to get it working again.

A hand trying to use the touchscreen on a Samsung PC

Touchscreen issues on your Samsung PC

Touchscreen is not working at all

Touchscreen responds sporadically

Touchscreen does not accurately respond

Touchscreen is not working at all

Note

If your PC’s screen is blank or black when the device is powered on, please see our screen guide for specific troubleshooting. You can determine if the PC is powered on if you notice lights or fans blowing.
If the screen is broken, please visit our Support Center to request service.

Remove screen protectors.

Screen protectors may prevent you from properly touching and navigating the screen.

Restart the PC.

Try restarting the PC. Select Start, and then select the Power icon. Select Restart, and wait for the computer to reboot. Once it restarts, check if the touchscreen works.

Check Device Manager.

Make sure the touchscreen is enabled in Device Manager. Open the Start menu, and begin typing and then select Device Manager to open Device Manager.

If all devices are working, then the list will be collapsed by default. If one of the lists is expanded, the device with an issue will be marked. Enable the device if it is disabled.

Calibrate the screen for touch or pen input.

Open the Start menu, begin typing Calibrate the screen for pen or touch input and then select the option when it appears. Follow all on-screen instructions.

Check for updates.

Select Start, begin typing Check for updates, and select the option when it appears. Select Check for updates again. If any updates are available, they'll automatically install.

Some models also use Samsung Update; select Start, and then select Samsung Update. If the Samsung Update app supports your model and has available updates, they will be listed here.

Request service.

If the touchscreen still does not work or is damaged, please visit our Support Center to request service.

Touchscreen responds sporadically

Clean the screen.

Check the screen for debris or liquid, and then gently clean the screen with a microfiber cloth.

Screen protectors may prevent you from properly touching and navigating the screen. Remove any screen protectors you may be using.

Check Device Manager.

Make sure the touchscreen is enabled in Device Manager. Open the Start menu, and begin typing and then select Device Manager to open Device Manager.

If all devices are working, then the list will be collapsed by default. If one of the lists is expanded, the device with an issue will be marked. Enable the device if it is disabled.

Check for updates.

Select Start, begin typing Check for updates, and select the option when it appears. Select Check for updates again. If any updates are available, they'll automatically install.

Some models also use Samsung Update; select Start, and then select Samsung Update. If the Samsung Update app supports your model and has available updates, they will be listed here.

Restart the PC.

Try restarting the PC. Select Start, and then select the Power icon. Select Restart, and wait for the computer to reboot. Once it restarts, check if the touchscreen works.

Calibrate the screen for touch or pen input.

Open the Start menu, begin typing Calibrate the screen for pen or touch input and then select the option when it appears. Follow all on-screen instructions.

Request service.

If the touchscreen still does not work or is damaged, please visit our Support Center to request service.

Touchscreen does not accurately respond

Note

Be sure to regularly check for updates on your Samsung PC to get the latest software and recommended drivers. This will improve your PC’s performance to ensure it runs smoothly.

Clean the screen.

Check the screen for debris or liquid, and then gently clean the screen with a microfiber cloth.

Screen protectors may prevent you from properly touching and navigating the screen. Remove any screen protectors you may be using.

Restart the PC.

Try restarting the PC. Select Start, and then select the Power icon. Select Restart, and wait for the computer to reboot. Once it restarts, check if the touchscreen works.

Calibrate the screen for touch or pen input.

Open the Start menu, begin typing Calibrate the screen for pen or touch input and then select the option when it appears. Follow all on-screen instructions.

Request service.

If the touchscreen still does not work or is damaged, please visit our Support Center to request service.

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support