Errors using Smart Switch on a Mac or PC
While using Smart Switch on a PC, you may encounter errors for several different reasons. This guide covers the most common errors that may occur.
Keycap has come off of Samsung laptop keyboard
If a key has separated from your keyboard, you can easily replace the key yourself without any special tools, as long as all the pieces are available and undamaged.
Keycap has come off of Samsung laptop keyboard
1
Make sure you have all the parts.
The key assembly is comprised of the following pieces:
- The Keycap or Key
- The Plunger
- The Scissor Assembly
2
Prepare for the procedure.
Make note of the position of the small clips on the keycap. These will attach to the scissor assembly. The small rubber plunger will push up on the bottom of the key.
If the scissor assembly is loose, take extra care in reattaching the assembly. Clip the lower part of the bar under the bottom rail, then snap the upper part over the top rail before lining up the keycap to reattach it.
3
Press the keycap into place.
Line up the clips with the scissor assembly and press the key into place. You may need to wiggle the key a little to get it to snap down correctly.
To replace the spacebar, apply even pressure to both ends of the spacebar, and then press down to reattach it.
4
Request service.
If the key doesn't snap into place or continues to come off, or if any of the parts are broken, visit our Support Center to request service.
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