Select About Chrome OS at the bottom corner of the left-side menu, and then select Check for updates; your Chromebook will begin looking for any available updates.
If an update is available, your Chromebook will begin updating automatically. You may be asked to restart your Chromebook when the update is complete. If one isn't available, the screen will say "Your Chromebook is up to date."
Select the time in the bottom right corner to open the Quick Settings panel, and then adjust the volume using the slider.
Select the right arrow icon next to the volume slider, and then select where the output sound will come from (headphones) or the input you will speak into (microphone).
To disconnect Bluetooth devices, select the time in the bottom right corner to open the Quick Settings panel, and then select the Bluetooth icon to turn it off.
Follow the on-screen prompts and sign into your Google account to set up the Chromebook. The account you sign in with after you reset your Chromebook will be the new owner account. If you are unable to sign into your Google account, please refer to the Google Account Help center. You can also use your Chromebook without adding a Google account. Select Browse as Guest to proceed.
Test your Chromebook to see if the issue has been resolved.
Select CONTINUE to visit HP's website.
