Galaxy Chromebook will not connect to a wireless network

Once the wireless adapter has been turned on, your Chromebook will search for available Wi-Fi networks. Select a network, enter the network password if applicable, and then select Connect. If you are still unable to connect to a wireless network, try another network.

Keep in mind only certain Wi-Fi networks will work with your Chromebook:

• Open networks that do not require a password to connect.
• Secured (password protected) networks that use WEP, Dynamic WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise settings. WPA2 or WPA3 are recommended, since they are more secure than WEP or WPA.
• Wi-Fi Standards: 802.11 a/b/g/n and 802.11ac for AC-equipped Chromebooks.

Depending on the network, you may need to give your Chromebook's MAC address to the network administrator before you can connect to the wireless network.

To find the MAC address:

• From the desktop, select the Taskbar icon in the lower right corner, and then select the text that appears under the Wi-Fi icon.
• Select the Information (i) icon at the top of the box. The MAC address will be labeled "Wi-Fi."
  
  

If you are still unable to connect to a wireless network, visit Google Chrome Help or the Google Chromebook support page for additional assistance.

Use the Advanced Settings menu:

1. Select the Taskbar in the lower right, and then select Settings.
2. Select Advanced at the bottom.
3. Scroll to the Reset settings section, then select Powerwash, and then select Reset.
   
   
   
4. After the restart, select Powerwash when prompted, and then select Continue.

Use the shortcut keys:

1. Select the Taskbar in the lower right, then select the Power icon, and then select Sign out.
   
   
   
2. Press and hold CTRL + ALT + SHIFT + R on the keyboard, and then select Restart.
3. When prompted, select Powerwash, and then select Continue.

Sign into your Google account

Follow the on-screen prompts and sign into your Google account to set up the Chromebook. The account you sign in with after you reset your Chromebook will be the new owner account.  If you are unable to sign into your Google account, please refer to the Google Account Help center. You can also use your Chromebook without adding a Google account. Select Browse as Guest to proceed.

Test your Chromebook to see if the issue has been resolved. 

If you've performed a system recovery and the problem continues, service is required. Please visit our Support Center to request service.