Widgets disappear or do not work on Galaxy phone or tablet

Cannot find Home screen widgets

• If you do not see the widget on the Home screen, it may have been moved to another Home screen, has been removed, or is no longer supported. Widgets that are no longer supported will not be available.
• To check if the widget has been moved, swipe left or right through your Home screens.
• You can move the widget by touching and holding the desired widget, and then dragging it into another portion of the screen. You can also drag it into another Home screen.
• To check if the widget has been removed, touch and hold the Home screen, and then tap Widgets. Recommended widgets will appear at the top of the screen; swipe up to view the additional widgets. Select a widget, and then select your desired widget option. Tap Add to add the widget to the Home screen.
  
  
• Your widgets may also have been stacked. Stacked widgets are combined on the Home screen. Swipe left or right on the stack to switch between them and view their information. To remove a widget from the stack, tap the red minus icon on the widget.
  
  

Cannot customize a Home screen widget

• Customization may not be supported with all apps. Widgets that can be resized will have a dot in the center of the outline. Touch and hold the dot and drag it to resize the widget.
• To customize the widget, touch and hold it, and then tap Settings. From here, you can resize, select a background color, or increase or decrease the transparency.
  
  

Cannot add a Home screen widget

1. Check your Home screen settings by navigating to and open Settings, then tapping Home screen, and then tapping Hide apps on Home and Apps screens. If an app in the list has been selected, it will be hidden. To unhide the app, tap the red minus icon next to the app at the top of the screen, and then tap Done.
   
   
2. Close all running apps by tapping Recents on the Navigation bar, and then tapping Close all.
   
   
3. Optimize your phone or tablet using Device care and battery features.
4. Restart your phone or tablet. Swipe down from the top right of the screen and then tap the Power icon. Tap Restart, and then tap Restart again.
   
   
5. Check for software and app updates on your phone or tablet.
6. Try adding a new widget. Touch and hold a Home screen, then tap Widgets, and then swipe to and tap your desired widget. Select your desired widget option, and then tap Add to add the widget to the Home screen.
   
   
7. If you cannot add the widget, try booting your phone or tablet in Safe mode. Safe mode will help you find and uninstall problematic apps or recently installed apps that may be preventing your device from functioning properly. Try adding your desired widget while in Safe mode. If you cannot add the widget, try to uninstall problematic or recent apps.
8. If the issue persists, try performing a factory data reset on your device.

Cannot remove a Home screen widget

• To remove a widget, touch and hold it, and then tap Remove.
  
  
• If you are unable to remove the widget, restart your device and try adding it again.
• Make sure the screen is responding to your touch. If the screen isn't properly responding to touch, check out our touchscreen issues guide for assistance.

Home screen widgets do not load or work

1. Close all running apps by tapping Recents on the Navigation bar, and then tapping Close all.
2. Optimize your phone or tablet using Device care and battery features.
   
   
3. Restart your phone or tablet. Swipe down from the top right of the screen and then tap the Power icon. Tap Restart, and then tap Restart again.
   
   
4. Check for software and app updates on your phone or tablet.
5. Remove and re-add the widget. To remove the widget, touch and hold it, and then tap Remove. Next, touch and hold a Home screen, then tap Widgets, and then swipe to and tap your desired widget. Select your desired widget option, and then tap Add to add the widget to the Home screen.
   
   
6. Open the app to determine if it is loading and working. If the app is crashing or not working, the widget may not function. You will need to troubleshoot the app instead. You can resolve app issues using our guide.
7. If the app works and is up to date, but the widget does not function, contact the app developer for further support.

Cannot find Cover screen widgets

• If you do not see the widget on the Cover screen, it may have been moved. If the widget has been removed, you can easily add it back unless the widget is no longer supported. Widgets that are no longer supported will not be available.
• To check if the widget has been moved, double tap the Cover screen, and then swipe left through your current widgets. To move a widget, touch and hold the desired widget, and then drag it to the desired spot on the Cover screen.
• To check if the widget has been turned off, open the phone to the main screen, then navigate to and open Settings, and then tap Cover screen. Tap Widgets, and then tap the switch next to the missing widget.
  
  
  Note: This option is not available on the Z Flip6.
• To check if the widget has been removed, double tap the Cover screen, and then touch and hold a widget. Swipe left until you see the Add widget screen. Tap Add (the plus sign). Swipe through the available widgets until you see the widget that was removed.
  

Cannot customize a Cover screen widget

• You cannot change a Cover screen widget’s background color or transparency, or resize the widget.
• However, you can rearrange the order of your widgets. To reorder widgets, double tap the Cover screen, and then swipe left. Touch and hold a widget, and then drag and drop the widget to rearrange it as desired. Repeat this process for all of your widgets.
• To launch apps on the Cover screen, open the phone to the main screen, then navigate to and open Settings, and then tap Cover screen. Tap Widgets, and then select and add the Apps widget. Next, navigate back to Settings and tap Advanced features. Tap Labs, and then tap Apps allowed on cover screen. Tap the switches next to the apps you wish to enable on your Cover screen.
  

Cannot add a Cover screen widget

1. Close all running apps by tapping Recents on the Navigation bar, and then tapping Close all.
   
   
2. Optimize your phone or tablet using Device care and battery features.
3. Restart your phone or tablet. Swipe down from the top of the screen using two fingers, and then tap the Power icon. Tap Restart, and then tap Restart again.
   
   
4. Check for software and app updates on your phone or tablet.
5. Add a widget by double tapping the Cover screen, then touching and holding a widget, and then swiping left until you see the Add widget screen. Tap Add (the plus sign). Swipe through the available widgets and then tap your desired widget to add it to the Cover screen.
   
6. If you cannot add the widget, try booting your phone or tablet in Safe mode. Safe mode will help you find and uninstall problematic apps or recently installed apps that may be preventing your device from functioning properly. Try adding your desired widget while in Safe mode. If you cannot add the widget, try to uninstall problematic or recent apps.
7. If the issue persists, try performing a factory data reset on your device.

Cannot remove a Cover screen widget

• To remove the widget, touch and hold it, and then tap Delete (the minus icon). Tap Delete to confirm.
  
  
• If you are unable to remove the widget, restart your device and try adding it again.
• Make sure the screen is responding to your touch. If the screen isn't properly responding to touch, check out our touchscreen issues guide for assistance.

Cover screen widgets do not load or work

1. Close all running apps by tapping Recents on the Navigation bar, and then tapping Close all.
   
   
2. Optimize your phone or tablet using Device care and battery features.
3. Restart your phone or tablet. Swipe down from the top of the screen using two fingers, and then tap the Power icon. Tap Restart, and then tap Restart again.
   
   
4. Check for software and app updates on your phone or tablet.
5. Remove and re-add the widget. To remove the widget, touch and hold it, and then tap Delete (the minus icon). Tap Delete to confirm. Next, touch and hold a widget, and then swipe left until you see the Add widget screen. Tap Add (the plus sign). Swipe through the available widgets and then tap your desired widget to add it to the Cover screen.
   
   
6. Open the app to determine if it is loading and working. If the app is crashing or not working, the widget may not function. You will need to troubleshoot the app instead. You can resolve app issues using our guide.
7. If the app works and is up to date, but the widget does not function, contact the app developer for further support.