One UI 7 software update concerns for Galaxy phones and tablets

The latest One UI version was first introduced with the Galaxy S25, Tab S10 FE+, Tab S10 FE, A36 5G, A26 5G, and A16 5G. As the update rolls out, additional devices will be eligible for the One UI 7 upgrade. You'll receive a notification when the update is available, but you can manually check for software updates.

Device compatibility

• Galaxy S phones: S25 Ultra, S25+, S25, S24 Ultra, S24+, S24, S24 FE, S23 Ultra, S23+, S23, S23 FE, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21, and S21 FE.
• Galaxy Z phones: Z Fold6, Z Flip6, Z Fold5, Z Flip5, Z Fold4, Z Flip4, Z Fold3, and Z Flip3.
• Galaxy Tab S tablets: Tab S10 Ultra, Tab S10+, Tab S10 FE+, Tab S10 FE, Tab S9 Ultra, Tab S9+, Tab S9, Tab S9 FE+, Tab S9 FE, Tab S8 Ultra, Tab S8+, and Tab S8.
  
  Note: AI features may be limited on the Tab S10 FE and Tab S10 FE+.
• Galaxy A phones: A54 5G, A53 5G, A36 5G, A35 5G, A26 5G, A25 5G, A16 5G, A15 5G, and A14 5G.
  
  Note: AI features may be limited or not supported.

You'll receive a notification when the update is available, but you can manually check for software updates. 

Check for software updates

To check if your device is ready to upgrade to One UI 7, connect to a mobile or Wi-Fi network and ensure your device has sufficient battery life. Then, follow these steps to check for and install the update:

1. Using two fingers, swipe down from the top right corner of the screen, and then tap the Settings icon.
2. Swipe to and then tap Software update or System updates. It will vary between models.
   
3. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should begin downloading automatically, although you may need to tap Download now on some devices.
   
4. When the download is complete, follow the on-screen instructions to install the update.

You can also tap the switch to enable or disable Auto download over Wi-Fi. When this option is turned on, your phone or tablet will automatically update when it's connected to a Wi-Fi network. If this option is turned off, you will need to update your device manually.

Check the current software version

If you'd like to see the software version currently on your device:

1. Open Settings.
2. Tap About phone or About tablet.
3. Tap Software information.
    

Here, you'll find details about the software currently running on your device, including the Baseband version, which indicates the firmware version. This information helps you verify your device's current software status.

Check with the carrier for available updates

All devices: When a software update is available, you can download it directly to your device. Just navigate to and open Settings, and then tap the Software updates or System updates menu. You can also check for software updates via Smart Switch on your Windows PC or Mac.

Verizon: Verizon provides a page where you can select a device from a list to view the latest update. The complete update history is not available.

AT&T: AT&T maintains a single page where you can search for the software update history of any device.

T-Mobile: T-Mobile releases information about major software updates in progress. You can find the current version for individual devices on the support page for the device. Past updates can be viewed by selecting Software updates on the support page.

Unlocked by Samsung: Factory-unlocked devices can download the latest software without restrictions. If no updates are available when checking, the device is on the latest released software. 
Unlocked devices require more testing to ensure compatibility with all carriers, which may delay updates compared to carrier-branded devices.

Other carriers: Prepaid carriers often use the same software as their parent networks. However, most MVNOs (Mobile Virtual Network Operators) do not publish the current software version.

One UI7 update is not available

If the One UI7 software update is not available on your Galaxy phone or tablet, here are some steps to troubleshoot and resolve the issue:

• Connect the mobile device to Wi-Fi. Updates are large, and many carriers will require a Wi-Fi connection to prevent overloading the mobile network.
• If the device is SIM unlocked by the original carrier, you may be required to have a SIM from the original carrier installed in the device to download updates.
• If an update was just released, it may be distributed in waves to spread out the load on the servers hosting the update files. Continue checking for updates every few hours.
• If a PC is available, try using Smart Switch to install the update. Smart Switch will prompt you to install the update when the device is connected via USB. You can find USB cables on our website.
• Some carriers have their own PC based software update utility available on their websites.

One UI 7 update doesn't complete

If the One UI 7 update fails to install, the device will most likely recover from the error and try again. However, additional actions may be required:

• Insufficient storage: If the error indicates insufficient storage, free up space by deleting unnecessary files or apps. The device will display the amount of space needed.
• Failed download: If the update fails to download completely, you can resume the download from the notification.
• Continuous download failures: If the update continues to fail, use Smart Switch on a PC to install the update via USB.

If the device fails to boot normally after an update, please visit a Samsung walk-in service center, or you can schedule a repair service online.

One UI 7 update doesn't complete with Smart Switch

If One UI 7 update doesn't complete using Smart Switch, try the following:

1. Check for PC updates. Navigate to and open Settings on your PC, and then select Windows Update.
   
   Note: If you're using a Samsung PC, you can check for available updates from our Manuals & Downloads page.
2. Restart your PC to clear any issues you’re experiencing.
   
   Note: It's also a good idea to restart your PC immediately after a software update.
   
   • Windows: Click the Windows logo button in the lower-left corner of the screen, select Power, and then select Restart.
   • Mac OS: Click the Apple logo in the top left corner of the screen, and then select Restart.
3. Remove and reinstall Smart Switch.
   • Windows: Click the Windows logo button in the lower-left corner of the screen, select Programs, and then select Programs and Features. Locate and right-click the app, and then select Uninstall.
   • Mac OS: Open the Finder, and then select the Applications folder. Locate and right-click the app, and then select Move to Trash.
4. Download and reinstall the Smart Switch app from the Microsoft Windows Store or get the Mac OS download. If you are using a Galaxy Book, you can install the Galaxy Book Smart Switch app.
5. When your device is connected to your PC, a pop-up will appear, prompting you to choose how you’d like to transfer data. Make sure Transferring files / Android Auto is selected.
   
   Note: Verizon phones include a USB setting for system updates. This mode is not compatible with Smart Switch. It is intended for Verizon’s software upgrade assistant tool.
6. Try connecting your phone to another USB port on your PC, if one is available. Or, you can try using another USB cable.
7. Finally, you can try using Smart Switch on a different PC.

If you are still unable to update your phone or tablet using Smart Switch on your PC, please repeat the above steps.

Force-reboot the device

1. Make sure your battery is charged to at least 5%. If your battery is below 5%, the phone may not turn on after the reboot.
   
   Note: If the battery is completely drained, it should be charged for a minimum of 15 minutes using an appropriate Samsung charger.
2. Press and hold the Volume down and Power button simultaneously for approximately 10 seconds. The Power menu may appear; just continue pressing the buttons until the Samsung logo appears. 
   
3. The device should boot up normally. However, if the Maintenance mode screen appears, use the Volume buttons to cycle through the options. Then, press the Power button to select Normal Boot.

Boot the device into safe mode

1. Open the Power menu. Swipe down from the top right of the screen to open the Quick panel, and then tap the Power icon at the top of the screen.
2. Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode.
   
   Note: If you've entered Safe mode successfully, you'll see “Safe mode” displayed at the bottom of the screen.
3. Use the phone or tablet normally to see if the issue has been resolved. If the phone or tablet is operating normally, a recently installed app was most likely causing the issue.
   • If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. You will need to uninstall any apps you downloaded just before your phone or tablet began having the issue.
   • If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to its factory settings.
4. Exit safe mode. Swipe down with two fingers from the top right corner of the screen to open the Quick panel. Tap the Power icon at the top of the screen.
5. Wait until the phone or tablet completely turns off, and then press the Power button again to turn it on. 
6. Check the device for normal operation. If the issue persists, reset the phone or tablet to its factory settings.

Check for software updates

Samsung often releases software updates after a One UI upgrade to address patches, fixes, or issues that may cause the device to freeze or crash. These updates typically include security patches, bug fixes, and optimizations to improve stability and performance.

If you encounter issues after updating to One UI 7, it's recommended to regularly check for software updates through Settings > Software updates or System updates. 

Battery drain

If your device experiences reduced battery life or rapid battery drain after updating to One UI 7, check for background apps consuming excessive power and adjust device settings or location services to optimize battery usage.
 

For more detailed guidance, refer to our battery-related support guides: 

• Learn how to get the most out of the battery on your Galaxy phone or tablet
• Troubleshoot battery draining or reduce battery life on Galaxy phones or tablets

Check for app updates

If the app is installed and is not working or crashing, check for an update to the app using the Play Store or Galaxy Store.

Note: Apps written for an older version of Android may not work on recent devices.

Update Galaxy Store or Play Store apps

• Galaxy Store: Open the Galaxy Store, then tap Menu (the three horizontal lines) in the bottom right corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update all to install all available updates.
• Play Store: Open the Play Store, tap your profile picture, and then tap Manage apps & devices. Tap Updates available. From here, you can either tap Update next to individual apps, or tap Update all to install all available updates.

Update the Google Play Store system:

Many apps rely on the Google Play system software to operate.

1. Open Settings.
2. Tap About phone or About tablet.
3. Tap Software information.
4. Tap Google Play system update.
5. Follow the prompts to install any available update.

Check the app permissions

If you haven't used an app in a while, you may need to make sure it has the permissions it needs to operate.

1. Navigate to and open Settings, and then tap Apps.
2. Tap the desired app, and then tap Permissions.
3. Under Allowed or Not allowed, you can select your permission preferences. For example, you can select Allow only while using the app, Ask every time, or Don't allow.
   
   Note: Some apps may have additional options to choose from.

Reset the app

Sometimes an error with an app's data can cause issues, and clearing it out will give the app a fresh start.

1. Open Settings, and then swipe to and tap Apps.
2. Depending on the app that's causing your problems, you may need to tap Filter and sort, and then tap Show system apps.
3. Select the app, tap Storage.
4. Tap Clear data, and then tap Delete when prompted.
5. Now try the app again to see if it is working properly.

Optimize your phone or tablet

Use Device care to improve your overall performance by closing running apps, scanning for abnormal power usage, wasted storage space, and unstable or malicious apps.

1. On your phone or tablet, navigate to and open Settings. Swipe to and tap Device care.
2. Tap Optimize now. If you don't have the option to optimize, the device is already in an optimal condition.
3. Repeat the action that was causing the issue to see if the problem still occurs. 
4. If you did not have the option to optimize, or the app is still having an issue, a reboot may help. Swipe down from the top right of the screen, and then tap the Power icon. Tap Restart, and then tap Restart again.
5. Repeat the action that was causing the issue to see if the problem still occurs. 

Uninstall and reinstall apps

Uninstalling and reinstalling apps on your Galaxy phone or tablet can help fix problems with apps freezing or crashing.
 

Uninstall apps

1. From your Home screen, swipe up to open the App drawer.
2. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears.
3. Tap Uninstall, and then tap OK to confirm. 
    

Reinstall apps

• Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My apps; from the Apps tab, find the missing app and tap the Download icon. 
• Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Boot the device into safe mode

1. Open the Power menu. Swipe down from the top right of the screen to open the Quick panel, and then tap the Power icon at the top of the screen.
2. Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode.
   
   Note: If you've entered Safe mode successfully, you'll see “Safe mode” displayed at the bottom of the screen.
3. Use the phone or tablet normally to see if the issue has been resolved. If the phone or tablet is operating normally, a recently installed app was most likely causing the issue.
   • If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. You will need to uninstall any apps you downloaded just before your phone or tablet began having the issue.
   • If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to its factory settings.
4. Exit safe mode. Swipe down with two fingers from the top right corner of the screen to open the Quick panel. Tap the Power icon at the top of the screen.
5. Wait until the phone or tablet completely turns off, and then press the Power button again to turn it on. 
6. Check the device for normal operation. If the issue persists, reset the phone or tablet to its factory settings.

Cannot update or install Galaxy Store or Play Store apps

If you are unable to install apps, there are several things you can try:

1. Check the app compatibility information in the app's description. The app's developer may need to update their app to work with your device.
2. Tap the Recents button on your device’s Navigation bar, and then tap Close all to close all of your recent apps.
3. Swipe down from the top of your device’s screen using two fingers to open the Quick panel. Touch and hold the Wi-Fi icon and make sure you are connected to a network under Current network. If not, select a network under Available networks and enter the password if needed.
4. Check your device’s storage space. Navigate to and open Settings, then tap Device care, and then tap Storage. You’ll see the current available storage under Internal storage. If needed, free up storage space on your device.
5. Check for software updates. Navigate to and open Settings, and then swipe to and tap Software update or System update. It will vary between models.
6. Uninstall and reinstall Play Store updates. Navigate to and open the Play Store, then tap your profile icon in the top right corner, and then tap Manage apps & device. Tap the Manage tab, then tap the filter icon (it looks like three lines), and then make sure Recently updated is selected. Next, select your desired app(s) using the check boxes. Now, tap Uninstall (the trash icon), and then tap Uninstall when prompted to uninstall updates for the app(s). Next, tap the Overview tab, and then tap Updates available. Tap Update next to the desired app or apps, or tap Update all at the top.

If you're still unable to install apps from the Galaxy Store or Play Store, reset the phone or tablet to its factory settings.

Cannot install apps from unknown sources

If you're unable to install an app from a website, ensure you have enabled the option to install apps from unknown sources in your device's security settings.

1. Navigate to and open Settings, and then search for and select Install unknown apps. Then, tap Install unknown apps again.
2. Tap the switch next to the source that you want to allow app installations from, such as Chrome.
   
   Note: You can tap Deny all if desired.
3. If a pop-up message from Auto Blocker appears when trying to install apps, turn off Auto Blocker. Navigate to and open Settings, then tap Security and privacy, and then tap Auto Blocker. Tap the switch at the top to turn it off.
4. Try to install the app. Your phone or tablet may prompt you with an option to allow Google to inspect installed apps for security. If enabled, this option may still prevent apps from installing. 

After upgrading your Galaxy phone or tablet to One UI 7, the camera app may crash when you press the MIC or Color tone button in Pro or Pro Video mode.

You can disable the Reduce animations option in your device settings to prevent this app from crashing.

To disable Reduce animation:

1. Open Settings.
2. Swipe to and tap Accessibility.
3. Tap Vision enhancements
4. Turn off the switch next to Reduce animations.

To ensure your device has the latest enhancements and improvements to the Camera app, keep your device's software up to date. 

Increase the size of the Quick settings panel

If the Quick settings panel box is too small, you can adjust its size.

1. Using two fingers, swipe down from the top right corner of the screen to open the Quick settings panel. 
2. Tap the Edit icon (pencil), then drag the tab at the bottom of the panel downward to expand it. 

Rearrange the Quick settings panel

To rearrange the Quick panels:.

1. Using two fingers, swipe down from the top right corner of the screen to open the Quick settings panel. 
2. Tap the Edit icon (pencil).
3. Touch and hold a panel, and then drag it to a new position to change the panel order.

To rearrange the Quick settings buttons:

1. Using two fingers, swipe down from the top right corner of the screen to open the Quick settings panel. 
2. Tap the Edit icon (pencil), and then tap Edit on the Quick settings panel.
3. Perform the following to rearrange or add and remove buttons:
   • Rearrange: Touch and hold the desired quick setting icon, then drag and release it in your desired position.
   • Add: Tap the desired quick setting icon from the bottom of the screen in the Available button section. Swipe through the panel to view the additional buttons
   • Remove: Tap the Remove icon (minus) next to the quick setting icon to remove the button from the panel view.

View the names of the Quick buttons

The Quick buttons' names can only be seen in the expanded view. To expand your view, drag the Quick settings panel box downward.

How do I remove features from the Quick settings panel

Fixed elements such as the Brightness, Sound control bar, Media output, Nearby devices, SmartThings, Smart View, and Mode buttons cannot be deleted. However, you can change the order in which they appear.

1. Using two fingers, swipe down from the top right corner of the screen to open the Quick settings panel. 
2. Tap the Edit icon (pencil), and then tap Edit on the Quick settings panel.
3. To rearrange the panel layout, touch and hold the desired panel, then drag and release it in your desired position.
4. Tap Done to save your changes.

The date and time doesn't show in the Quick settings panel

The date and time will be shown in the Notification panel. To increase the size of the date and time or to change the font, follow the steps:

1. Navigate to and open Settings, and then swipe to and tap Display.
2. Tap Font size and style, and then make your desired changes:
   • Font style: Tap to change the font.
   • Bold font: Turn on the switch to apply bold font to your desired font style.
   • Font size: Drag the slider to the right to increase the size of the font.

How can I adjust the volume and brightness from the Quick panel

The brightness control bar can be adjusted with taps, but the volume control bar cannot. Drag the soundbar slider to adjust the sound.

Access the Quick panel buttons for Accessibility features

Quick panel buttons allow you to add Accessibility shortcuts to the Quick settings panel.

1. Navigate to and open your Settings, and then swipe to and tap Accessibility. 
2.  Tap Advanced settings, and then tap Quick panel buttons.
3. Choose your desired buttons to show in the quick panel:
   • Color inversion
   • High contrast fonts
   • Color correction
   • Color filter
   • Extra dim
   • Sound Notifications
   • Live Transcribe

Unable to access remote controls in the Quick panel

In previous versions of One UI, remote controls for nearby devices could be accessed directly through the Quick panel. However, with the One UI 7 update, the process has changed.

To view all devices via Quick Panel:

1. Swipe down from the top right corner of the screen to open the Quick panel.
2. Tap the More options icon (three vertical dots) in the Remote control panel, and then tap More to view all your remote controls for your nearby devices. 

Notifications appear in the status bar

Live notifications for ongoing activities from certain apps appear in the status bar when the app is minimized to provide real-time updates. Live notifications will also appear on the Lock screen and at the top of the Notification panel to help you stay informed about important information without needing to open the app. 

To turn off Live notifications:

1. Navigate to and open Settings, and then swipe to and tap Lock screen and AOD.
2. Tap Now bar, and then tap View more below the Live notifications section.
3. Turn off the switch next to each app you wish to disable Live notifications for. 

Videos from the Video player continue to play in a small window

Whenever you press the Home button, videos from certain apps might continue to play in a small window. You can change this feature by disabling Picture-in-Picture.
 

1. While the video player is in the small window, tap the video, and then tap the Settings icon (looks like a gear).
2. Turn off the Allow permission switch to turn off the permission for PIP (Picture-in-picture).
    

Alternatively, you can also navigate to and open Settings, then swipe to and tap Apps. Tap the More options icon (three vertical dots) from the top right corner of the screen, and then tap Special access. Swipe to and tap Picture-in-picture.

Cannot adjust video playback/pause, or the video player doesn’t appear in the Quick settings panel or Notification panel

In One UI 7, the Notification panel and the Quick panel have been separated. This change affects how you access and control media output, including the video player. To view the video player and manage media output, adjust the Panel settings.

1. Swipe down from the top right corner of the screen using two fingers to open the Quick settings panel. 
2. Tap the Edit icon (the pencil), then tap Panel settings.
3. Tap Together, and then tap Device control and Media control buttons. 
4. Tap Show when quick panel collapsed. Now, the Media controls for the video you watch will appear in the Quick panel

Note: Changing the Panel settings to be viewed together allows you to view the Notifications panel and a collapsed view of the Quick settings panel simultaneously when you swipe down from the top of the screen. Just remember, in order to view the full Quick Settings panel, you'll need to swipe down one more time.

Home screen grid

In One UI 7, only 4x6 and 5x6 Home screen grids are supported. This means that if you update or restore your phone or tablet using Smart Switch, your previous grid settings might change, potentially leaving empty spaces on the Home screen. 

To change the Home screen grid:

1. Touch and hold a space on the Home screen, then tap Settings.
2. Tap Home screen grid, and then choose between 4x6 or 5x6 to adjust the Home screen layout.
3. Tap Done to save your changes.
   
   

1. Touch and hold the app icon you want to move.
2. Drag the app icon to your desired location on the Home screen.
3. Release the app to drop the app icon in its new position.
4. To move the app icon to a different Home screen, drag the app icon to the edge of the current Home screen.

To add additional Home screens:

1. Touch and hold a space on the Home screen, then swipe right.
2. Tap the Add icon (plus) to create a new blank Home screen. Repeat to add another Home screen.
3. To move Home screens, touch and drag it left or right to your preferred position.
4. To set a default Home screen, tap the Home icon above the desired Home screen.

Cannot move app icon or widgets in landscape mode

When the Home screen is in landscape mode, app icons and widgets cannot be moved, added, deleted, or edited. Switch your device to portrait mode to move, add, or remove apps and widgets as needed. 

To add Home screen apps and widgets:

• Add apps: Swipe up on your Home screen to open the Apps screen. Touch and hold the app, and then tap Add to Home to add a shortcut to the Home screen. Repeat this process to add more apps!
• Add widgets: Touch and hold the Home screen, and then tap Widgets. Select a widget, and then select your desired widget option. Tap Add to add the widget to the Home screen. Repeat this process to add more widgets!
  
  

To move Home screen apps and widgets:

• Move apps: Touch and hold the app, then drag and release the app in your desired location. Or, drag it into another Home screen.
• Move widgets: Touch and hold the desired widget, then drag it to another location on the screen. You can even drag it into another Home screen.
  
  

To remove Home screen apps and widgets:

• Remove apps: Touch and hold the desired app until a menu displays, and then tap Remove.
• Remove widgets: Touch and hold the desired widget until a menu displays, and then tap Remove.

Widget names do not display

Widget names are not displayed on the Home screen by default in One UI 7, except for default Samsung app widgets and Google's Search widget. However, you can turn on Widget labels to show the names of widgets on the Home screen. 

1. Touch and hold a space on the Home screen.
2. Tap Settings, and then turn on the switch next to Widget labels.

Cannot enlarge some folders on the Home screen

Folders on the Home screen can only be enlarged if there's enough space around the folder to accommodate a 2x2 size. 

1. Touch and hold the desired folder until a menu appears, then tap Enlarge.
2. To shrink the folder back to its original 1x1 size, touch and hold the folder again, and then tap Shrink.

Cannot find the Select reminders widget

If the Select reminders widget has disappeared, you can set it up through the All reminders widget settings.

1. Touch and hold a space on the Home screen.
2. Tap Widgets, then swipe to and tap Reminders.
3. Tap All reminders, select your desired widget size, and then tap Add to place it on the Home screen. 
4. Touch and hold the All reminders widget on your Home screen until a menu appears, and then tap Settings.
5. In the settings menu, tap Category, and then tap Select reminders.

Cannot find the Direct Message or Contact widget

In One UI 7, widgets have been simplified, and the 1x1 Direct Message or Contact widgets are no longer supported. However, you can still create a 1x1 shortcut for direct dialing or messaging a contact.

1. Open the Contacts app on your device.
2. Tap on the desired contact for whom you want to create a shortcut. 
3. Tap More from the bottom right corner of the screen, and then tap Add contact to Home screen.
4. Choose between Direct Dial, Direct Message, or View contact info to add the 1x1 shortcut to your Home screen.

Cannot set various colors for the Home screen wallpaper

In One UI 7, the steps for selecting multiple colors for your Home screen wallpaper have changed.

To choose a different Home screen wallpaper color:

1. Touch and hold a space on the Home screen.
2. Tap Wallpaper and style, and then tap Change wallpapers.
3. Tap the Features section, and then tap your desired color.
4. Choose where to apply the wallpaper (Lock Screen, Home screen, or both), then tap Next.
5. Tap Variations or Colors at the bottom of the screen, and then select the color you want to apply to your wallpaper.

Cannot find the Note creator widget menu 

The menu in the Note creator widget has been changed. You can set up your desired menu from the widget's settings. 

1. Press and hold the Note creator widget on your Home screen.
   •  If it's missing, you must first add it; press and hold an empty area on the Home screen, tap Widgets, and then swipe to and tap Notes. Choose your desired Note creator widget to add to your Home screen.
2. Tap Settings, and then tap Shortcuts.
3. Select four items you'd like to see in the Note creator menu, and then tap Save. 
4. Make any additional adjustments to customize the widget, and then tap Save again.

The Face widget is missing or is not working on the Lock screen

The Face widget has been removed and simplified into the Brief widget. You can now use the Brief widget and Now bar for this feature. Most functions previously available in the Face widget are now accessible through the Brief widget and Now bar.

Cannot swipe left to right on the Apps screen

One UI 7.0 offers two different swipe methods when viewing the Apps screen.

To change the swipe method:

1. Swipe up on the Home screen to access the Apps screen.
2. Tap the More options icon (three vertical dots) in the Search bar.
3. Tap Sort, and then select your desired option:
   •  Custom order: Swipe left to right to view apps. This is the default setting.
   • Alphabetical order: Swipe up and down to view apps alphabetically. 

The top status bar and bottom navigation bar buttons overlap with the app screen

In One UI 7, the area occupied by the top status bar and bottom navigation bar is integrated into the app area. If third-party apps are overlapping these sections, it may indicate compatibility issues with the app.

Here's how to address this:

• Check for app updates in the Samsung Galaxy Store or the Google Play Store.
• Contact the app developer. If issues persist after checking for app updates, reach out to the app developer for assistance or wait for a potential fix in future updates. 

Edge Lighting Effect options changed

In One UI 7, the Edge Lighting has changed. Four styles (Wave, Bubble, Multicolor, and Glow) have been removed from the Effect menu and have been changed to Basic.

To customize your Edge Lighting again:

1. Navigate to and open Settings.
2. Swipe to and tap Notifications, and then tap Notification pop-up style. 
3. Tap Edge lighting style, and then tap Basic.
4. Tap the Color tab to set your desired color.
5. Tap the Advanced tab to adjust the Transparency, Width, and Duration sliders. 
6. When finished, tap Done to save your changes.

Scrolling through apps does not feel smooth

Scrolling may not feel smooth if you have set the display motion smoothness to Standard or if Power saving mode is enabled.

To change the motion smoothness:

1. Navigate to and open Settings.
2. Swipe to and tap Display.
3. Tap Motion smoothness.
4. Tap Adaptive to turn on smoother scrolling and animations.
   
   Note: Adaptive cannot be selected if Power saving mode is turned on.

To turn off Power saving mode:

1. Navigate to and open Settings.
2. Swipe to and tap Battery.
3. Turn off the switch next to Power saving. Or, tap Power saving, and then turn off the switch next to Set Motion smoothness to Standard.

Dark mode suddenly turns on, or the screen timeout has changed

One UI 7 added new settings to help maximize battery life. You might notice Dark mode turning on automatically or your screen shutting off faster in Power saving mode. Don't worry, you can easily change or turn off these features while still saving battery!

1. Navigate to and open Settings.
2. Swipe to and tap Battery.
3. Tap Power saving, and then turn off the switch next to the following functions:
   • Turn on Dark mode
   • Set Screen timeout to 30 seconds

Samsung DeX for PC does not work when connecting the phone to a PC

Samsung DeX for PC is no longer supported on Galaxy phones running One UI 7 or later. You can still stay connected with Link to Windows to make calls, send text, and use certain apps on your Windows PC without needing a cable. Plus, other DeX options like wired/wireless DeX and Standalone DeX (for tablets) are still available.

Here's how to get started with Link to Windows:

1. Update Windows. On your Windows 10 or 11 PC, select the Start menu, begin typing Check for updates, and then select it when it appears. Select Check for updates. If updates are available, allow them to download and install.
2.  Add your Microsoft account. On your PC, select the Start menu, and then select Settings. Select Accounts, and then select Your info. If needed, select Sign in with a Microsoft account instead. Then, follow the prompts to complete the setup.
3. Next, make sure the Link to Windows is enabled on your phone. Navigate to and open Settings, tap Connected devices, and then tap the switch next to Link to Windows. Follow any on-screen instructions if prompted.
   
   Note: You can also download it from the Play Store if it's not integrated into your phone.
4. Next, make sure your PC has the Phone Link app installed. It should come preinstalled on most models. To check your PC, navigate to: www.aka.ms/linkphone, and then select Open Phone Link on the pop-up window. If it's not installed, you can download the app from the Microsoft Store.
5. When you're ready, navigate to and open the Phone Link companion app on your PC, and then select Android.
   
   Note: You can also select iPhone if you’d like to connect an iOS device.
6. If you are already signed into your Microsoft account on your PC, you’ll be able to choose a device under Linked device. However, if you are not already signed in, follow the prompts to sign into your account. You can also select Sign in with another Microsoft account instead.
7. Next, select your desired phone if it appears, or add a new phone by selecting Add another device.
   
   Note: You may be prompted to enter your PC’s Lock screen credentials and to allow permissions on the phone you’d like to connect.
8. Scan the provided QR code using your phone and follow the prompts. Tap Done on your phone.
9. On your PC, select Continue.
   
10. You are now ready to use the Phone Link app on your PC to answer calls and messages, sync your photos, and screen mirror your phone.
11. Once you're all set up, your phone and PC typically need to be on the same network for the Phone Link app to work, but you can allow your phone to connect with mobile data. On your phone, open Settings, tap Connected devices, tap Link to Windows, and then tap the switch next to Use mobile data to turn it on.

If you have any difficulty setting up the Phone Link app on your Windows 10 or 11 PC, or you need to unlink a device from your PC, you can refer to Microsoft's support article.

Connected Bluetooth devices do not appear in the Quick settings panel

To see the connection status of Bluetooth devices to your phone or tablet:

1. Swipe down from the top right corner of the screen to open the Quick settings panel.
2. Look for the Bluetooth icon in the panel to see whether Bluetooth is on, off, or connected to a device.
3. Touch and hold the Bluetooth icon to view a list of all paired devices and any new devices you want to connect to.
4. To adjust settings for paired devices, tap Details at the bottom of the quick menu, then tap the Settings icon (it looks like a gear) next to the Bluetooth device to adjust its settings. 

Wi-Fi status displays Wi-Fi 6 connection while connected to a Wi-Fi 7 network

Wi-Fi 7 is available on the Galaxy S25 Edge, S25 Ultra, S25+, S25, and S24 Ultra, but not all phones or networks support Wi-Fi 7 yet. It also depends on where you are - some places might not have Wi-Fi 7 coverage.

If your phone doesn't support Wi-Fi 7, it will show the fastest Wi-Fi it can use, like Wi-Fi 5, 6, or 6E. So, even if you're connected to Wi-Fi 7, your phone might show Wi-Fi 6 if that's the best it can handle.

If you're using a Galaxy S25 model or the S24 Ultra and see Wi-Fi 6, check with your network provider for Wi-Fi 7 availability in your area. If you're trying to connect to a Wi-Fi 7 router, check with the router manufacturer to confirm if the router supports WPA3 H2E (Hash to Element).

Cannot connect a Bluetooth device, or the Bluetooth device is not detected

On the Galaxy S25 series and other phones or tablets running One UI 7, the Bluetooth settings will only display and connect devices with compatible profiles. This means some older Bluetooth devices without compatible profiles may not appear in the list of available Bluetooth devices. To resolve this issue:

• Install the Bluetooth device's dedicated app. Many Bluetooth devices come with a companion app that allow you to connect and manage the device. Install the app on your phone or tablet, and then try connecting the devices.
• Refer to the Bluetooth device's user manual or contact the manufacturer directly for detailed instructions on installing and connected the dedicated app. 

Mobile hotspot is not detected

If your mobile hotspot on your phone or cellular-connected tablet isn't showing up on other devices, try the following:

1. On your phone or tablet, navigate to and open Settings.
2. Tap Connections, and then tap Mobile Hotspot and Tethering.
3. Tap Mobile Hotspot, and then turn on the switch at the top of the page.
4. Tap the network name to open the configuration menu.
5. Tap Advanced at the bottom of the menu, and then turn off the switch next to Hidden network.
   
   Note: The hidden network feature keeps your hotspot invisible to other devices. Turning it off makes it detectable.
6. Now, swipe up to check the band frequency settings. If the device you're trying to connect is older and doesn't support the 6 GHz band, change the hotspot band to 5 GHz or 2.4 GHz. 

Phone or tablet will not connect to a Mobile hotspot device

If you're having trouble connecting your phone or tablet to a hotspot device, check the security status of the hotspot in the Wi-Fi settings to ensure it's properly configured for connection.

1. On the Mobile hotspot device, navigate to and open its Settings menu.
   
   Note: Depending on the device model, this could be accessible through a web interface or a dedicated app.
2. Look for the network settings to access the Mobile hotspot menu, and then find the security settings or encryption option. 
3. Check the current security setting to see if it's set to WPA3, WPA2, or another standard. If the security setting is set to WPA3 and you're trying to connect an older device that doesn't support WPA3, consider changing it to WPA2 for compatibility.
   
   Note: If you're unable to change the security settings for your mobile hotspot device, reach out to your network provider or the device manufacturer. for assistance.

If you're unable to connect to the mobile hotspot on another Galaxy phone or tablet:

1. Navigate to and open Settings.
2. Tap Connections, and then tap Mobile Hotspot and tethering.
3. Tap Mobile Hotspot, and then tap the network name of the mobile hotspot.
4. Tap Security, and then tap WPA2-Personal or WPA2/WPA3-Personal.

The 'Contact information' menu is no longer on the lock screen

For devices running One UI 7.0, Contact information can no longer be edited from the lock screen editor. It is now found in the Lock Screen and AOD settings menu.

1. Navigate to and open Settings.
2. Swipe to and tap Lock Screen and AOD, and then tap Contact information.
3. Now, enter your contact information to be displayed on the Lock screen so you can be contacted if you lose your phone.

Unable to setup face recognition

Face recognition has been improved with devices running One UI 7 or greater to include slightly tilting your head upward during the process.

To register your face:

1. Navigate to and open Settings.
2. Swipe to and tap Screen lock and AOD, and then tap Screen lock and biometrics.
3. If prompted, enter your password, PIN, or Pattern, and then tap Done.
4. Tap Face recognition. If you don't have a security lock already set, you will be prompted to do so.
5. Tap Continue, and review the Face registration help information.
6. Tap Register, and then follow the on-screen instructions to complete registration. Be sure to gently tilt your head upwards during the registration process (between 30% - 70%). 

Galaxy phone or tablet does not recognize USB devices, or cannot connect to a PC via USB

In One UI 7, when a USB device, such as headphones, a mouse, or a keyboard, is connected after the screen has been locked for one hour, a notification will appear indicating "To use USB device, unlock your phone and reconnect the USB device."During this time, the USB connection is restricted, although charging remains functional. This is to protect your data and prevent unidentified USB devices from connecting to your phone while the screen is locked. USB connection can be used after the screen is unlocked and the cable is reconnected.

To turn this feature off:

1. Navigate to and open Settings.
2. Swipe to and tap Security and privacy.
3. Tap More security settings, and then turn off the switch next to Block USB connections while locked.