Unable to complete activation for Samsung Galaxy Watch

The LTE version of the Galaxy Watch, Galaxy Watch Active2, and Galaxy Watch3 can be activated with select U.S. carriers. Activation details may differ by the carrier. Currently, QR code activation is only available for AT&T and Verizon customers. Be sure to contact your carrier for additional support with QR code activation issues.

A Samsung Galaxy phone scanning a QR code for watch activation

Unable to complete activation for Samsung Galaxy Watch

Note

Activation may be limited or not supported at this time. Activation can only be completed with a phone running Android 5.0 and later with 1.5GB RAM or higher, or iPhone 5 and later with iOS 9 or later. Contact your carrier for a list of compatible phones, valid data plans, and NumberShare details.

QR code reminder

Each QR code is unique and can only be used once to activate your watch and cannot be used again.
The QR code is a physical card the size of a credit card and is only provided by AT&T or Verizon, not Samsung. (At this time, the QR code is not included in the box with the smart watch.)
You cannot obtain a QR code online or via email. You must contact AT&T or Verizon to obtain a QR code card.

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Reasons for a new QR code

During the initial setup of the mobile network or when you reactivate your watch.

You switched from another carrier to AT&T or Verizon.
The user accounts associated with the phone or number has changed.
Your watch is being connected to a new phone not associated with the same account as the phone previously used to set up the mobile network or to reactivate it.
In the event you delete the mobile profile, perform a reset, or reset the mobile network on your watch.
Your watch was repaired serviced, replaced, or exchanged at an authorized Samsung service center.

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Obtain a QR code

To obtain a QR code to activate your watch, you must contact AT&T or Verizon.

Be sure to check for software updates to your watch and the Galaxy Wearable app before contacting your carrier.

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