Samsung smart watch is frozen, slow, or not responding

If you prefer using the connected phone or cannot use your watch for whatever reason (like a broken button), you can uninstall apps through the Galaxy Wearable app.

1. First, make sure your phone and watch are connected.
2. From your phone, open the Galaxy Wearable app, and then tap Apps or Apps screen. Depending on the connected watch, it may be necessary to tap the SETTINGS tab.
3. On Wear OS models, touch and hold the app you want to remove. On older models, tap Manage apps.
4. Tap Uninstall or tap the Delete icon (the minus sign) next to the app you'd like to uninstall. On Wear OS, tap Uninstall again to confirm. When finished, tap Save. Remember, some preloaded apps cannot be uninstalled. If you do not see the uninstall or delete option, the app cannot be removed.

1. Press the Home key (Power key) on the watch to wake the screen, and then navigate to your apps.
2. On the Wear OS models, touch and hold the app you'd like to uninstall. On holder models, touch and hold the Apps screen.
3. On the Galaxy Watch4 series, tap Uninstall on the pop-up window, and then tap OK. Remember, some preloaded apps cannot be uninstalled.
   On older models, tap the Delete icon (the minus sign) next to the app, and tap the check mark to confirm.
   

Be sure to unpair the current Bluetooth connection between your watch and phone to avoid problems.

Navigate to and open Settings on your phone. Tap Connections, and then tap Bluetooth. From the "Paired devices" list, tap the Settings (gear) icon next to your watch name, and then tap Unpair.

Power off the watch, and then power it back on. While the watch is powering on, press and hold the Power key until "Rebooting..." is displayed. If you are using the Galaxy Watch3, press and hold both the Power key and Back key simultaneously.

Release the key(s), and then immediately press and release the Power key repeatedly to enter the Reboot Mode menu.

After the Factory reset is complete, the watch will reboot. Once the Welcome screen appears, connect the watch to a phone with the Galaxy Wearable app, and then check if there's an available software update for the watch.

If you have a LTE smartwatch that was activated with a QR code, a new one will be required to reactivate service for the watch. Please contact your carrier to obtain a new QR code.

1. From your phone, open the Galaxy Wearable app.
2. Depending on your watch, you may need to tap the SETTINGS tab.
3. Tap About watch or About band. For a Gear Fit2 Pro or Gear Fit2, tap About Gear.
4. Tap Update watch software or Update band software. For a Gear Fit2 Pro or Gear Fit2, tap Update Gear software.

1. Tap Update now or Download updates manually. If desired, you can choose to automatically update the software by turning on Auto update or Download updates automatically.
2. If an update is available, follow the on-screen instructions to install the newest software version for your watch.
3. The software update may take several minutes to complete. The watch will disconnect during this time and the screen may display an exclamation mark or the progress percentage.