Samsung electric cooktop panel isn't responsive

Some of our built in electric and induction cooktops use capacitive touch (like a smartphone), which requires bare skin contact to confirm a touch. Because of this, unlike our models with knobs, capacitive touch panels also have Child Lock. If your capacitive touch panel turns on but won't respond to touch, it may also be wet or dirty.

A Samsung electric induction cooktop panel with illuminated blue control lights.

Samsung electric cooktop panel isn't responsive

Turn Child Lock off.

If Child Lock is on, it will be lit, and the panel may beep at you and display a message if you try to touch any button other than Power. See your user manual for instructions to turn it off.

Use bare skin.

The surface of the panel requires bare skin contact to detect touch, like a smartphone. Make sure your hands are dry, as well.

Clean the panel.

Similar to a smartphone, if the panel is really dirty or wet, it may not detect touch very well.

Request service.

If your panel still will not respond to touch, visit our Support Center to request service.

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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