Electric cooktop panel isn't responsive
Some of our built in electric and induction cooktops use capacitive touch (like a smartphone), which requires bare skin contact to confirm a touch. Because of this, unlike our models with knobs, capacitive touch panels also have Child Lock. If your capacitive touch panel turns on but won't respond to touch, it may also be wet or dirty.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Call or Text Us
Give us a call
How can we help you?
1-800-SAMSUNG
1-800-SAMSUNG
1-800-726-7864
1-800-726-7864
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 9 PM EST 7 days a week
-
Text Support 24 hours a day 7 Days a Week