Samsung earbuds don't recognize my touch

There are a few reasons why your earbuds may not recognize your touch when you're performing touchpad commands. For example, the touchpads may have been accidentally locked or you may not be wearing the earbuds correctly. To fix this, you can unlock the touchpads in the Galaxy Wearable app, review how to properly wear your earbuds, and check for software updates.
Woman tapping Samsung earbuds for touch controls
Woman tapping Samsung earbuds for touch controls

Samsung earbuds don't recognize my touch

1

Make sure the touchpads are not locked.

If your earbuds' touchpads have been locked in the Galaxy Wearable app, you won't be able to use the touchpad commands.

You can fix this by unlocking the touchpads from the Galaxy Wearable app. The steps will be different depending on what earbud model you have:

  • Galaxy Buds2 or Galaxy Buds2 Pro: In the Galaxy Wearable app, make sure the switch next to Touch controls is turned on.
  • Galaxy Buds Pro: In the Galaxy Wearable app, make sure the switch next to Block touches is turned off.
  • Galaxy Buds, Buds+, or Buds Live: In the Galaxy Wearable app, tap Touch controls, and then make sure the Block touches feature is turned off.
Note
Buds Sleeves may be required if your Galaxy Buds Live sit too far in your ear.
2

Make sure you are wearing the earbuds properly.

Check that you are wearing your earbuds properly and that the sensors are making contact with your ears.
3

Restart your earbuds.

You can also try restarting your earbuds if possible. If this does not work, you can try completely resetting them.
4

Check for software updates.

You can check for software updates through the Galaxy Wearable app or through a PC.

Earbuds software update menu

5

Request service.

If the problem persists after following the above steps, service is required. Please call us at 1-800-SAMSUNG to request service.
Recommended Articles
Use touchpad commands for your Samsung Galaxy earbuds
Use touchpad commands for your Samsung Galaxy earbuds
Use touchpad commands for your Samsung Galaxy earbuds Your earbuds have several built-in commands to enhance your user experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad
Use call features on your Samsung galaxy earbuds
Use call features on your Samsung galaxy earbuds
Use call features on your Samsung galaxy earbuds When your Galaxy earbuds are connected to your phone, you can answer and control calls without picking up your phone. Go ahead, take a run or go to the gym when you want to. You won't have to worry about missing a thing. Use call features on your Samsung galaxy earbuds Answer or decline a call Buds3
Use Active noise canceling on your Samsung Galaxy earbuds
Use Active noise canceling on your Samsung Galaxy earbuds
Use Active noise canceling on your Samsung Galaxy earbuds Newer Samsung Galaxy earbuds include Active noise canceling! When this feature is turned on, it will block out noise in the nearby area, so you can be fully immersed in your music. If you ever need to be aware of your surroundings, simply turn off Active noise canceling. Use Active noise can
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
flag
Go to site