Samsung email app: Comcast account sign-in and sync issues

If you're unable to sign in or your Comcast account stops syncing after the latest Samsung Email app update, this is due to changes in how Comcast accounts connect to the mail server. Follow these steps to resolve the issue.
Two hands holding a Galaxy S25 showing an Xfinity ID sign in screen with an email address entered.
Two hands holding a Galaxy S25 showing an Xfinity ID sign in screen with an email address entered.

Samsung email app: Comcast account sign-in and sync issues

Why this happens

The latest Samsung Email app update includes changes to how Comcast accounts connect to the mail server due to updates on the Comcast side. This may require re-authentication or adjustments to your Comcast security settings.
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Check Comcast security settings

A Galaxy S25 Ultra showing the Xfinity website in a browser with a search bar and a sign in option.

Visit the Comcast support page at xfinity.com to update your email security settings. Follow the instructions to allow third-party email access for your account. 

After adjusting the settings, sign in again, and the account should work normally.

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