Washer Won't Spin
When clothes are coming out of the washer soaking wet, it is likely due to the washer not spinning at high speeds (or at all). Be sure to check the load size and weight distribution, cycle type, the level of the washer, the drain pipe, and debris filter. You can also run Calibration Mode.
Washer Will Not Turn On
When your washer will not turn on or turns off unexpectedly, it is usually caused by a problem with the power source. Use this guide to identify the cause of the issue.
Clothes Are Not Clean
If you feel like you're not getting the cleaning performance you want out of your washer, it can generally be attributed to how the washer is being used. This guide will walk you through the correct usage and maintenance of your washer to keep your clothes as clean as they can be.
Washer Information and Error Codes
Error codes play a vital role in making sure your washer stays in good condition, and giving you a starting point if there are any issues. Error codes can usually be resolved with a few simple steps. Here is a list of the most common error codes and next steps.
Washer Is Noisy
Samsung washers are generally very quiet. However, if your washer is being noisy, you can determine the type or source of the noise by reading this guide.
Detergent, Bleach, Softener, or Water Remains in the Detergent Drawer
A little bit of water in your detergent drawer after a cycle completes is normal, but if a lot of water or detergent is still in the drawer, you should make sure your washer is level and clean the detergent drawer.
Washer Fills with the Wrong Temperature Water
If your washer is using cold water when it's supposed to be using warm water, or vice versa, it could be the water supply or environmental factors. Follow this guide to identify and resolve.
Washer Vibration
Your washer may shake, move, and make noise while spinning. Some movement and noises are normal, while others are not. In this guide, you will check for shipping bolts, make sure the washer's level, and verify the correct load sizes and cycle settings are being used.
Clothes Get Damaged
Clothes that come out of the wash damaged could be because of the cycle that was selected or damage in the tub.
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